Subject: Ticket Assigned - Conversation with Ajeesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 12:04:10 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ajeesh Ajeesh                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ajeesh, what do you need help with? Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi ajeesh, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97333036277            03:47 PM, 24th Mar                     Ajeesh                    How to trasfer my credit balance to my  bank account           03:50 PM, 24th Mar                   Reena                   Good Afternoon Ajeesh, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           03:50 PM, 24th Mar                     Ajeesh                    How to trasfer my credit balance to my bank account           03:50 PM, 24th Mar                     Ajeesh                    I cancelled one order and i got refunded           03:50 PM, 24th Mar                     Ajeesh                    I need to transfer that amount to my bank           03:51 PM, 24th Mar                   Reena                   We see that you are contacting us regarding the order id 7821353313           03:53 PM, 24th Mar                     Ajeesh                    Yes           03:53 PM, 24th Mar                     Ajeesh                    Hi           03:56 PM, 24th Mar                   Reena                   It will just take a moment to check the details for you.           03:57 PM, 24th Mar                     Ajeesh                    Ok           03:59 PM, 24th Mar                   Reena                   We would like to inform you that you have placed your order as cash on delivery you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user.           04:00 PM, 24th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           04:01 PM, 24th Mar                   Reena                   We will not be able to transfer the refund in your account.           04:01 PM, 24th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:01 PM, 24th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:03 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5918838