Subject: Ticket Assigned - Conversation with Rima Hamoui
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 11:16:07 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rima Hamoui Rima Hamoui                    Good morning           03:01 PM, 24th Mar                     Rima Hamoui                    I have placed an order once but on the application it shows 4 times           03:02 PM, 24th Mar                     Rima Hamoui                    The amount was debited once only           03:03 PM, 24th Mar                     Rima Hamoui                    Could you please cancel the others           03:04 PM, 24th Mar                     Rima Hamoui                    Thank you           03:04 PM, 24th Mar                   Reena                   Good Afternoon Rima, Thank you for contacting Max. This is Reena, I will be happy to assist you.           03:05 PM, 24th Mar                   Reena                   It will just take a moment to check the details for you.           03:05 PM, 24th Mar                   Reena                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 8421748584, 8421748588, 8421750616 was not placed successfully.           03:09 PM, 24th Mar                   Reena                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8421750920.           03:11 PM, 24th Mar                   Reena                   The payment has been captured only once from your account which is for the new successfully placed order.           03:11 PM, 24th Mar                   Reena                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           03:11 PM, 24th Mar                   Reena                   You’ll receive an SMS and an email when your order is ready for collection.           03:11 PM, 24th Mar                   Reena                   Please let us know if we can assist you any other queries.           03:14 PM, 24th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           03:15 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5918569