Subject: Note Added - [#5603919] Re: طلب استبدال او ارجاع طلب تالف و طلب خاطيء - order No: 8410919198
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 10:38:12 +0000

Hi ,    Teresh Pilli added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5603919    Subject:  Re: طلب استبدال او ارجاع طلب تالف و طلب خاطيء - order No: 8410919198   Requester: Engr. Maryam Al-Yousef    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Order ID: 8410919198</div>
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<div class="MsoNormal">Item ID: 159925348</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Teresh</div>
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<div>From: Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> 23 March, 2023 4:49 PM<br>
<b>To:</b> Teresh Pilli &lt;[email-masked]&gt;; ecom cskuwait &lt;[email-masked]&gt;<br>
<b>Cc:</b> Akshay Berry &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Mohammad Shababe Quamar &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Midhun Madhu &lt;[email-masked]&gt;;
 Escalations Dxbteam &lt;[email-masked]&gt;; Midhun Madhu &lt;[email-masked]&gt;; Reddy Prasad &lt;[email-masked]&gt;; olm kuwait &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5603919] - Re: طلب استبدال او ارجاع طلب تالف و طلب خاطيء - order No: 8410919198</div>
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<div class="MsoNormal"><a id="OWAAM7E3B718AA562497B9405ACD0B9329C47" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ecom cskuwait</span></a></div>
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<div class="MsoNormal">Is this done?</div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<b>From:</b> Teresh Pilli &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 21, 2023 12:41 PM<br>
<b>To:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 olm kuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5603919] - Re: طلب استبدال او ارجاع طلب تالف و طلب خاطيء - order No: 8410919198</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Order ID: 8410919198</div>
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<div class="MsoNormal">Item ID: 159925348</div>
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<div class="MsoNormal">Item made ready for replacement, given to OLM today.</div>
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<div class="MsoNormal">Regards,</div>
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<b>From:</b> Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 21 March, 2023 10:01 AM<br>
<b>To:</b> Teresh Pilli &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5603919] - Re: طلب استبدال او ارجاع طلب تالف و طلب خاطيء - order No: 8410919198</div>
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<div class="MsoNormal"><span lang="EN-GB">Can you check this?</span></div>
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<b>From:</b> Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 21 March 2023 09:57<br>
<b>To:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5603919] - Re: <span lang="AR-SA" dir="RTL">طلب استبدال او ارجاع طلب تالف و طلب خاطيء</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> - order No: 8410919198</div>
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<div class="MsoNormal">Dear Midhun </div>
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<div class="MsoNormal">Regards</div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 20, 2023 1:42 PM<br>
<b>To:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Reddy Prasad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5603919] - Re: <span lang="AR-SA" dir="RTL">طلب استبدال او ارجاع طلب تالف و طلب خاطيء</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> - order No: 8410919198</div>
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<div class="MsoNormal"><a id="OWAAM8CC90B310C304AE39D659D65242B9CCF" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Reddy Prasad</span></a></div>
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<div class="MsoNormal">Need your intervention to get an update for this case please.</div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmark.digital%2F&amp;data=05%7C01%7CTeresh.Pilli%40landmarkgroup.com%7C7403e30f288947369e5708db2ba54f29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638151761250916344%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=rC%2FhyObs%2Fx4bFZWkLHOpduhcYA%2Bko2%2BPN%2FzlaW3Nfgg%3D&amp;reserved=0" rel="noreferrer"><span style="color:#0563C1">www.landmark.digital</span></a></span></div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 12, 2023 12:31 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5603919] - Re: <span lang="AR-SA" dir="RTL">طلب استبدال او ارجاع طلب تالف و طلب خاطيء</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> - order No: 8410919198</div>
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<div class="MsoNormal">Hi <a id="OWAAM639D4857DAA44F389FC7C0DC8F1AE863" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Midhun</span></a>
<a id="OWAAM2E7ABDAF681B404AADA57436C4D5DD29" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ecom cskuwait</span></a>,</div>
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<div class="MsoNormal">Confirm if replacement done.</div>
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<div class="MsoNormal">Order ID: 8410919198</div>
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<div class="MsoNormal">Item ID: 159925348</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 6, 2023 10:11 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 ecom cskuwait &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Midhun Madhu &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5603919] - Re: <span lang="AR-SA" dir="RTL">طلب استبدال او ارجاع طلب تالف و طلب خاطيء</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> - order No: 8410919198</div>
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<div class="MsoNormal">Hi <a id="OWAAM6B7A8BE3B4DE40B98BDF59AD820B4DE4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@ecom cskuwait</span></a>
<a id="OWAAMC664FC0EEDB942DF9DE1E8E84CCA2716" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Midhun</span></a>,</div>
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<div class="MsoNormal">Assist for replacement as per below approval.</div>
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<div class="MsoNormal">Order ID: 8410919198</div>
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<div class="MsoNormal">Item ID: 159925348</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTY0MDk2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HXXvXaswF5vyTB_kNfJN222vWL6A3yoGOnQAsou9IMk" data-id="2044015640967" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, February 16, 2023 5:29 PM<br>
<b>To:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5603919] - Re: <span lang="AR-SA" dir="RTL">طلب استبدال او ارجاع طلب تالف و طلب خاطيء</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> - order No: 8410919198</div>
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<div class="MsoNormal">Hi <a id="OWAAMA406FAC59F15449581B8DB4FA2360965" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohammad Shababe Quamar</span></a>,</div>
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<div class="MsoNormal">Guess this mail is missed. Please take it back on priority &amp; replace with new piece.</div>
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<div class="MsoNormal">Ideally this mail should have been addressed to WH because item was delivered as damage. WH should have taken the action &amp; replaced.</div>
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<div class="MsoNormal">Regards,<br>
Ankur</div>
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<b>From:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, 16 February 2023 5:15 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5603919] - Re: <span lang="AR-SA" dir="RTL">طلب استبدال او ارجاع طلب تالف و طلب خاطيء</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> - order No: 8410919198</div>
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<a id="OWAAMBDDCE6C37C63471D92EA25451F3D9EFB" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a> Reminder</div>
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<div class="MsoNormal"> <img width="144" height="63" style="width:1.5in;height:.6562in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTY0MDk2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aByyjnBoxsZdN8Qj3WsGxOJAc5QZAJ64h-IFddZotzI" data-id="2044015640968" alt="Shape

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<div class="MsoNormal"><b>Shababe Quamar</b></div>
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<img width="283" height="12" style="width:2.9479in;height:.125in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTY0MDk2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7mSHmacSV_cm9kXP_-ZTn00Gy6Qgf8kILN6udfxEjAI" data-id="2044015640969"><b><span style="color:#ED7D31"></span></b>
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<div class="MsoNormal">+971 4 517 4278</div>
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<div class="MsoNormal">Landmark Group HQ, Marina, Dubai, UAE.</div>
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<div class="MsoNormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmark.digital%2F&amp;data=05%7C01%7CTeresh.Pilli%40landmarkgroup.com%7C7403e30f288947369e5708db2ba54f29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638151761250916344%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=rC%2FhyObs%2Fx4bFZWkLHOpduhcYA%2Bko2%2BPN%2FzlaW3Nfgg%3D&amp;reserved=0" rel="noreferrer"><span style="color:#0563C1">www.landmark.digital</span></a></div>
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<b>From:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, February 8, 2023 3:29 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5603919] - Re: <span lang="AR-SA" dir="RTL">طلب استبدال او ارجاع طلب تالف و طلب خاطيء</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> - order No: 8410919198</div>
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<div class="MsoNormal">Hi <a id="OWAAMC63A74AB19174D95AA29FB06C808A4E8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a> Customer is chasing, please close this case.
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<div class="MsoNormal"> <img width="144" height="63" style="width:1.5in;height:.6562in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTY0MDk2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aByyjnBoxsZdN8Qj3WsGxOJAc5QZAJ64h-IFddZotzI" data-id="2044015640968" alt="Shape

Description automatically generated with medium confidence">
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<div class="MsoNormal"><b>Shababe Quamar</b></div>
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<img width="283" height="12" style="width:2.9479in;height:.125in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTY0MDk2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7mSHmacSV_cm9kXP_-ZTn00Gy6Qgf8kILN6udfxEjAI" data-id="2044015640969"><b><span style="color:#ED7D31"></span></b>
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<div class="MsoNormal">+971 4 517 4278</div>
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<div class="MsoNormal">Landmark Group HQ, Marina, Dubai, UAE.</div>
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<div class="MsoNormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmark.digital%2F&amp;data=05%7C01%7CTeresh.Pilli%40landmarkgroup.com%7C7403e30f288947369e5708db2ba54f29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638151761250916344%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=rC%2FhyObs%2Fx4bFZWkLHOpduhcYA%2Bko2%2BPN%2FzlaW3Nfgg%3D&amp;reserved=0" rel="noreferrer"><span style="color:#0563C1">www.landmark.digital</span></a></div>
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<b>From:</b> Mohammad Shababe Quamar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, January 31, 2023 12:00 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5603919] - Re: <span lang="AR-SA" dir="RTL">طلب استبدال او ارجاع طلب تالف و طلب خاطيء</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> - order No: 8410919198</div>
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<div class="MsoNormal">Hi <a id="OWAAM4DC59A5A496F43AC9D2B39663921197C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a> Please help to close this case.
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<div class="MsoNormal"> <img width="144" height="63" style="width:1.5in;height:.6562in" id="Picture_x0020_63" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTY0MDk2OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aByyjnBoxsZdN8Qj3WsGxOJAc5QZAJ64h-IFddZotzI" data-id="2044015640968" alt="Shape

Description automatically generated with medium confidence">
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<div class="MsoNormal"><b>Shababe Quamar</b></div>
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<img width="283" height="12" style="width:2.9479in;height:.125in" id="Picture_x0020_56" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTY0MDk2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7mSHmacSV_cm9kXP_-ZTn00Gy6Qgf8kILN6udfxEjAI" data-id="2044015640969" alt="[email-masked]"><b><span style="color:#ED7D31"></span></b>
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<div class="MsoNormal">+971 4 517 4278</div>
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<div class="MsoNormal">Landmark Group HQ, Marina, Dubai, UAE.</div>
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<div class="MsoNormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmark.digital%2F&amp;data=05%7C01%7CTeresh.Pilli%40landmarkgroup.com%7C7403e30f288947369e5708db2ba54f29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C638151761250916344%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=rC%2FhyObs%2Fx4bFZWkLHOpduhcYA%2Bko2%2BPN%2FzlaW3Nfgg%3D&amp;reserved=0" rel="noreferrer"><span style="color:#0563C1">www.landmark.digital</span></a></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Friday, January 27, 2023 4:17 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5603919] - Re: <span lang="AR-SA" dir="RTL">طلب استبدال او ارجاع طلب تالف و طلب خاطيء</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> - order No: 8410919198</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
<br>
Kindly any update us on the below, thank you for your help!<br>
<br>
Regards,<br>
M.Murshed</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 23 Jan at 8:12 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"><span lang="EN-GB"></span></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Gentle rewminder.<br>
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Problem Statement: ELECTRONIC DAMAGED ITEM<br>
Order Date : Jan 17, 2023<br>
Order ID: 8410919198<br>
Item ID: 159925348<br>
Assistance Required: Damaged Item received<br>
Issue Description: Customer emailed us informing that he/she received the item on 1/18/23 but the item which they received is damaged, customer also provided us the picture of damaged item.<br>
Now customer is asking for return and refund/ exchange the item. So we request you to your approval if we can offer return or exchange to customer or not.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 19 Jan at 6:43 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: ELECTRONIC DAMAGED ITEM</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date : Jan 17, 2023</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 8410919198</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item ID: 159925348</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Damaged Item received</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer emailed us informing that he/she received the item on 1/18/23 but the item which they received is damaged, customer also provided us the picture of damaged
 item.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Now customer is asking for return and refund/ exchange the item. So we request you to your approval if we can offer return or exchange to customer or not.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thank You,<br>
<span style="color:black;background:white">Centrepoint </span>Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 18 Jan at 9:47 PM
<span class="separator">, Engr. Maryam Al-Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>يرجى</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
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</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>وصلني</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
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</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>الموضح</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>بالصور</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:inherit"><span dir="LTR"></span><span dir="LTR"></span>. </span>
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<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>يرجى</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>ايضا</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>العلم</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>بانني</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>قمت</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>بشراء</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>فرشاة</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>كبيره</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>لتنظيف</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>رضاعات</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>الاطفال</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>و</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>تم</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>تزويدي</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>بفرش</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>صغيره</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:inherit"><span dir="LTR"></span><span dir="LTR"></span>.
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>يرجى</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
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</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>لاسترجاعها</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>او</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>استبدالها</span><span style="font-size:10.5pt;font-family:inherit"></span>
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<b><span style="font-family:-apple-system;color:black">From:</span></b><span style="font-family:-apple-system;color:black"> Engr. Maryam Al-Yousef &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, June 28, 2022 8:45 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> </span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:black'>طلب</span><span lang="AR-SA" dir="RTL" style="color:black">
</span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:black'>استبدال</span><span lang="AR-SA" dir="RTL" style="color:black">
</span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:black'>او</span><span lang="AR-SA" dir="RTL" style="color:black">
</span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:black'>ارجاع</span><span lang="AR-SA" dir="RTL" style="color:black">
</span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:black'>طلب</span><span lang="AR-SA" dir="RTL" style="color:black">
</span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:black'>تالف</span><span lang="AR-SA" dir="RTL" style="color:black">
</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-family:-apple-system;color:black"><span dir="LTR"></span><span dir="LTR"></span>- order No:
<a href="tel:8175578254" rel="noreferrer">8175578254</a></span><span style="font-size:10.5pt;font-family:-apple-system">
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<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>يرجى</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>اتخاذ</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>اللازم</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>لاستبدال</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>القطعة</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>المعيوبه</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>او</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>ارجاع</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>الطلب</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.5pt;font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>. </span>
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<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>يرجى</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>الرجوع</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>للصور</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>المرفقه</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>التي</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>تبين</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>العيوب</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>في</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt">
</span><span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Times New Roman",serif'>المنتج</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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