Subject: Ticket Assigned - Conversation with Angelica Lim
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 10:42:28 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Angelica Lim Angelica Lim                    When I get the item back. It's still not yet           02:01 PM, 24th Mar                   Reena                   Good Afternoon Angelica, Thank you for contacting Max. This is Reena, I will be happy to assist you.           02:05 PM, 24th Mar                   Reena                   We would request you to please elaborate your concern           02:09 PM, 24th Mar                     Angelica Lim                    When I get the item back. It's still not yet           02:09 PM, 24th Mar                   Reena                   We would request you to please confirm with us that you are contacting us regarding the return request under this order id 8419395798           02:12 PM, 24th Mar                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           02:18 P
 M, 24th Mar                   Reena                   Angelica, I have not received a response from you still, please confirm if we are still connected?           02:20 PM, 24th Mar                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Max in case of any unanswered query.           02:21 PM, 24th Mar                     Angelica Lim                    Mam,  I asking only is where my return item unti now not yet           02:21 PM, 24th Mar                     Angelica Lim                    2 to 5days is finished  I'm still waiting to my return black  Sandals.           02:23 PM, 24th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           02:24 PM, 24th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.          
  02:24 PM, 24th Mar                   Reena                   Please allow us some time to do a needful.           02:24 PM, 24th Mar                   Reena                   Please let us know if we can assist you any other queries.           02:24 PM, 24th Mar                   Reena                   We would like to inform you that you have created your return request for Solid Slip-On Sandals on 24/3/2023.           02:27 PM, 24th Mar                   Reena                   However, we will escalate to the concern team to arrange the returns collection as soon as possible.           02:30 PM, 24th Mar                   Reena                   Please let us know if we can assist you any other queries.           02:30 PM, 24th Mar                     Angelica Lim                    March 14,2023  then  the driver tke the Sandals march 15 2023           02:30 PM, 24th Mar                   Reena                   We would request you to please confirm with us that you have alre
 ady returned your item Solid Slip-On Sandals to the courier agent.           02:32 PM, 24th Mar                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           02:35 PM, 24th Mar                   Reena                   Angelica, I have not received a response from you still, please confirm if we are still connected?           02:37 PM, 24th Mar                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Max in case of any unanswered query.           02:40 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5918352