Subject: Ticket Assigned - Conversation with Sara
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 10:21:15 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sara Sara                    Hi           02:01 PM, 24th Mar                   Reena                   Good Afternoon Sara, Thank you for contacting Max. This is Reena, I will be happy to assist you.           02:04 PM, 24th Mar                     Sara                    I was delivered wrong order           02:05 PM, 24th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           02:07 PM, 24th Mar                   Reena                   We see that you are contacting us regarding the order id 9421585246           02:07 PM, 24th Mar                     Sara                    Yes           02:07 PM, 24th Mar                   Reena                   We would request you to please share with us the images of item showing issue           02:10 PM, 24th Mar                   Reena                   Hi, I'm no
 t getting a response from you. Are we still connected?           02:12 PM, 24th Mar                   Reena                   Sara, I have not received a response from you still, please confirm if we are still connected?           02:13 PM, 24th Mar                     Sara                    Yes           02:13 PM, 24th Mar                     Sara                             02:14 PM, 24th Mar                   Reena                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           02:15 PM, 24th Mar                   Reena                   We would like to inform you that we have processed the refund of amount AED 6.65 on 24/3/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:17 PM, 24th Mar                   Reena                   We would like to inform you that we have process
 ed the refund of amount AED 1.35 in your my credit wallet.           02:17 PM, 24th Mar                   Reena                   Please let us know if we can assist you any other queries.           02:17 PM, 24th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           02:20 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5918237