Subject: New Reply Received - Product information
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 09:49:18 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Product information  Ticket comment <div>Hi will someone reply to me as i have not shop from max the querie or information was for babyshop .. </div>
<div>And now my exchange  time is also passed soo had to do some thing on it .. </div>
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<div>Regards </div>
<div>Misbah </div>
<div>0567448187</div>
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<div>From: misbah nadeem &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 23, 2023 12:50 PM<br>
<b>To:</b> Landmark Group &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5911424] - Product information
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<div>Dear Baby shop ,</div>
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<div>My question is about baby wipes , baby bath products as i don't require them and i have went to the store and they told me other way story so i want to get more clarification on it... because over to the bill toiletries product exchange policy is not mention
 ... </div>
<div>So just require  more clarity on it because  i need it asap 14 days will over .. </div>
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<div>If in that case so you can instruct the outlet where i will exchangeing so they can issue  me credit note so i can avail that . </div>
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<div>Regards </div>
<div>Misbah </div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 23, 2023 7:44 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5911424] - Product information</font>
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<div dir="ltr">Hi Misbah,<br>
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Thank you for shopping with Max.</div>
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We understand that you wish to exchange. Please know that in order to exchange the item, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right
 away. However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note. If you do not wish to visit the store, you can contact
 our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy. You can also drop off your return to store across the UAE.<br>
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Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to store in the UAE. </div>
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<div dir="ltr">Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. </div>
<div dir="ltr">Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive
 a refund to your card.</div>
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Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. </div>
<div dir="ltr">** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</div>
<div dir="ltr">Feel free to get in touch with us for further assistance.</div>
<div dir="ltr">Thank You,<br>
Max support team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5911424