Subject: Ticket Assigned - Conversation with Vivek Gupta
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 09:16:35 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vivek Gupta Vivek Gupta                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi vivek gupta, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7821601147 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97338352881            12:52 PM, 24th Mar                   Reena                   Good Afternoon Vivek, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           12:55 PM, 24th Mar                     Vivek Gupta                    Looking for my order 7821601147           12:56 PM, 24th Mar                     Vivek Gupta                    Can I collect from juffair shop ?           12:56 PM, 24th Mar                   Reena                   It will just take a moment to check the details for you.           12:56 PM, 24th Mar                   Reena                   We see that you have placed your order on Mar 23, 2023 and expected collection date is Mar 24, 2023           12:57 PM, 24th Mar                   Reena                   We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 2 - 3 working days.           12:58 PM, 24th Mar                   Reena                   You’ll receive an SMS and an email when your order is ready for collection.           12:58 PM, 24th Mar                     Vivek Gupta                    Yes, 24 is today           12:58 PM, 24th Mar                     Vivek Gupta                    Any I am going out of bahrain early morning tomorrow           12:58 PM, 24th Mar                     Vivek Gupta                    Meaning I will need this latest by 24 th which is today and was collection date at time of ordering as well           12:59 PM, 24th Mar                     Vivek Gupta                    Today by what time will it be ready ?           12:59 PM, 24th Mar                   Reena                   We would like to inform you that you’ll receive an SMS and an email when your order is ready for collection.           01:00 PM, 24th Mar                     Vivek Gupta                    That’s not what I asked           01:00 PM, 24th Mar                     Vivek Gupta                    By what time will it be ready or let me know I can collect from other shop as well           01:01 PM, 24th Mar                     Vivek Gupta                    Are you there ?           01:03 PM, 24th Mar                   Reena                   We have forwarded your query to the concern team and will be try to arrange the pick up collection for your order as soon as possible.           01:03 PM, 24th Mar                   Reena                   We will let you know the update on your e-mail id.           01:03 PM, 24th Mar                     Vivek Gupta                    Thanks, can I have a contact number to follow up ?           01:04 PM, 24th Mar                     Vivek Gupta                    ???           01:07 PM, 24th Mar                   Reena                   We will get back to you with your complaint number and let you know the update on e-mail id.           01:07 PM, 24th Mar                   Reena                   Please let us know if we can assist you any other queries.           01:07 PM, 24th Mar                     Vivek Gupta                    Le me know contact details for follow up as it is critical to have these items today, please           01:08 PM, 24th Mar                     Vivek Gupta                    It is really frustrating waiting for answers, if you are occupied do let me know and I will stop texting           01:10 PM, 24th Mar                   Reena                   You can contact our support team on (800-6927)           01:13 PM, 24th Mar                   Reena                   Please let us know if we can assist you any other queries.           01:15 PM, 24th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           01:15 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5917960