Subject: Ticket Assigned - Conversation with Julie Ann
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 08:46:45 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Julie Ann Julie Ann                    Customer:  ? Order Status Bot:  Hi julie ann, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9421259532 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD010171795     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:20 PM, 24th Mar                   Reena                   Good Afternoon Julie, Thank you for contacting Centrepoint. This
  is Reena, I will be happy to assist you.           12:22 PM, 24th Mar                     Julie Ann                    I have an order supposed to b delivered yesterday wat happend? I even talked to an agent he assured me it wil b delivered yestrday but i did not recv           12:22 PM, 24th Mar                   Reena                   It will just take a moment to check the details for you.           12:24 PM, 24th Mar                     Julie Ann                    Now um checking its moved again tomorrow?????           12:25 PM, 24th Mar                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day.           12:31 PM, 24th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           12:32 PM, 24th Mar                   Reena                   Please allow us some time to do a needful.           12
 :32 PM, 24th Mar                     Julie Ann                    So when will it be delivered today or tomorrow???           12:33 PM, 24th Mar                     Julie Ann                    I want clear answer pls           12:34 PM, 24th Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           12:36 PM, 24th Mar                   Reena                   We will let you know the update on your e-mail id.           12:36 PM, 24th Mar                     Julie Ann                    So u cant give me clear answer as to wen the item will be delivered?           12:40 PM, 24th Mar                     Julie Ann                    Can i just cancel my order           12:40 PM, 24th Mar                   Reena                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with t
 he courier now.           12:41 PM, 24th Mar                   Reena                   However, we would request you to not accept the delivery of your order.           12:41 PM, 24th Mar                   Reena                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           12:42 PM, 24th Mar                   Reena                   Once the order will return back to warehouse we will process the refund for the same as soon as possible.           12:42 PM, 24th Mar                     Julie Ann                    So when till the courier come? Today tomorrow or next week? Because im keavung the countey!!!           12:43 PM, 24th Mar                     Julie Ann                    Leaving the country           12:43 PM, 24th Mar                   Reena                   We would like to inform you that you will receive a call from our courier agent before he will attempt to deliver your items.           12:44 PM,
  24th Mar                   Reena                   Please let us know if we can assist you any other queries.           12:45 PM, 24th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:46 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5917826