Subject: Ticket Assigned - Conversation with Ammy Gill
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 08:40:35 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ammy Gill Ammy Gill                    Hi           12:18 PM, 24th Mar                     Ammy Gill                    Still waiting for my order           12:19 PM, 24th Mar                     Ammy Gill                    This is so unprofessional           12:19 PM, 24th Mar                   Reena                   Good Afternoon Ammy, Thank you for contacting Max. This is Reena, I will be happy to assist you.           12:20 PM, 24th Mar                     Ammy Gill                    Reena           12:20 PM, 24th Mar                     Ammy Gill                    My order is still pending for delivery           12:20 PM, 24th Mar                     Ammy Gill                    It’s been 1 week now           12:20 PM, 24th Mar                     Ammy Gill                    Again the delivery guy will come on Saturday           12:21 PM, 24th Mar                     Ammy Gill                    Our office is closed on Saturday and sun           12:21 PM, 24th Mar                     Ammy Gill                    Sunday           12:21 PM, 24th Mar                     Ammy Gill                    Can u help me with this order           12:21 PM, 24th Mar                   Reena                   It will just take a moment to check the details for you.           12:22 PM, 24th Mar                   Reena                   We see that you are contacting us regarding the order id 9420225385           12:23 PM, 24th Mar                     Ammy Gill                    Yes           12:23 PM, 24th Mar                   Reena                   We sincerely apologize for the inconvenience caused.           12:25 PM, 24th Mar                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           12:26 PM, 24th Mar                     Ammy Gill                    It’s been one week           12:26 PM, 24th Mar                     Ammy Gill                    I need the sample or else cancel my order and return my money           12:27 PM, 24th Mar                   Reena                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           12:33 PM, 24th Mar                   Reena                   However, we would request you to not accept the delivery of your order.           12:33 PM, 24th Mar                   Reena                   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           12:33 PM, 24th Mar                   Reena                   Please let us know if we can assist you any other queries.           12:36 PM, 24th Mar                     Ammy Gill                    No           12:36 PM, 24th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.    Have a wonderful day.           12:39 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5917802