Subject: Ticket Assigned - Conversation with Soni
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 08:39:33 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Soni Soni                    2           12:21 PM, 24th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            12:21 PM, 24th Mar                   Centrepoint UAE whatsapp bot                    Hello Soni , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            12:21 PM, 24th Mar                     Soni                    1           12:21 PM, 24th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           12:21 PM, 24th Mar                     Soni                    9420878901           12:21 PM, 24th Mar                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            12:21 PM, 24th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:21 PM, 24th Mar                     Soni                    2           12:22 PM, 24th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             12:22 PM, 24th Mar                     Soni                    1           12:22 PM, 24th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           12:22 PM, 24th Mar                     Soni                    [email-masked]           12:22 PM, 24th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           12:22 PM, 24th Mar                   Reena                   Good Afternoon Soni, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           12:24 PM, 24th Mar                     Soni                    hi           12:24 PM, 24th Mar                     Soni                    why is my order delayed           12:25 PM, 24th Mar                   Reena                   It will just take a moment to check the details for you.           12:29 PM, 24th Mar                   Reena                   Please accept our full apologies we see that your order has been delayed by 3 days           12:30 PM, 24th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           12:30 PM, 24th Mar                   Reena                   Please allow us some time to do a needful.           12:30 PM, 24th Mar                   Reena                   Please let us know if we can assist you any other queries.           12:36 PM, 24th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:38 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5917795