Subject: Ticket Assigned - Conversation with Ankita
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 08:29:14 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ankita Ankita                    Helo           12:09 PM, 24th Mar                     Ankita                    I have asked for a return of item           12:09 PM, 24th Mar                     Ankita                    When will someone come and collect it           12:09 PM, 24th Mar                   Reena                   Good Afternoon Ankita, Thank you for contacting Max. This is Reena, I will be happy to assist you.           12:10 PM, 24th Mar                   Reena                   It will just take a moment to check the details for you.           12:13 PM, 24th Mar                   Reena                   We see that you are contacting us regarding the order id 9420788795           12:14 PM, 24th Mar                   Reena                   We would like to inform you that a return request has been created for order No. 9420788795 on 23/3/202
 3 and the request will be received by the transportation partner within 2-5 working days.           12:14 PM, 24th Mar                   Reena                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           12:15 PM, 24th Mar                   Reena                   Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           12:15 PM, 24th Mar                   Reena                   Please let us know if we can assist you any other queries.           12:15 PM, 24th Mar                     Ankita                    Last time the transport person cudnt get my address for a return but while delivering they get the address           12:16 PM, 24th Mar                     Ankita                    So please if you
  can share the location with transport people           12:17 PM, 24th Mar                   Reena                   We would request you to kindly confirm with us your address and contact number.           12:18 PM, 24th Mar                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           12:19 PM, 24th Mar                     Ankita                    Yes           12:20 PM, 24th Mar                     Ankita                    +971526196964           12:20 PM, 24th Mar                     Ankita                    Villa 10, BNH TOWNHOUSES, Al Furjan west           12:20 PM, 24th Mar                     Ankita                    It's the same as delivery address           12:21 PM, 24th Mar                   Reena                   Thank you for sharing the details.           12:21 PM, 24th Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist y
 ou in resolving this concern.           12:22 PM, 24th Mar                   Reena                   Please allow us some time to do a needful.           12:22 PM, 24th Mar                     Ankita                    Ok           12:23 PM, 24th Mar                   Reena                   Please let us know if we can assist you any other queries.           12:24 PM, 24th Mar                     Ankita                    No it's fine           12:24 PM, 24th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:28 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5917762