Subject: New Reply Received - Return request for the items purchased
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 04:54:25 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Return request for the items purchased  Ticket comment <div dir="ltr">
<div class="MsoNormal" style="margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'>Dear Customer Service Manager</span></div>
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<span style='font-size:12pt;font-family:"Times New Roman",serif'>Thank you for your below message which is well noted. Snapshots of the item purchased </span>and also the online snapshot of the items purchased<span style='font-size:12pt;font-family:"Times New Roman",serif'> are attached for your kind reference.</span>
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<b><span style="font-family:Arial,sans-serif">The quantity requested for return is as below</span></b><span style='font-size:12pt;font-family:"Times New Roman",serif'>. However, if a refund is not feasible, then I would like to exchange the existing product with another apparel if possible that would cover the cost of return.</span>
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<div class="MsoNormal" style="margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'> </span></div>
<div class="MsoNormal" style="margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'>Order number- #9415006973</span></div>
<div class="MsoNormal" style="margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'>Female Jeans- Full-length Jeans with Pocket detail <b>(2 pieces)</b> size-32</span></div>
<div class="MsoNormal" style="margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'>Female Jeans- Full-length Jeans with Pocket detail <b>(4 pieces)</b> size-31</span></div>
<div class="MsoNormal" style="margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'> </span></div>
<div class="MsoNormal" style="margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'>I hope this will work and I'm looking forward to receiving a positive response from your end.</span></div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTU0MTY0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GPpweMN4Kox2SPlLkgKOgBMpBvuqG11-d4TAR74nn30" alt="image.png" width="266" height="472" class="gmail-CToWUd gmail-a6T" style='cursor: pointer; outline: 0px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTU0MTY0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Bp66GxKt02Uwb2p2ck_OfbEqc-bN4JGwElH8L2GuvEI" alt="image.png" width="304" height="472" class="gmail-CToWUd gmail-a6T" style='cursor: pointer; outline: 0px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTU0MTY1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._IAbE9GTXB5zJ_JKhFkHJNG7aJhMd23rjZzyKIW4v6A" alt="image.png" width="472" height="292" class="gmail-CToWUd gmail-a6T" style='cursor: pointer; outline: 0px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px'><div class="MsoNormal" style="margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><br></div>
<div class="MsoNormal" style="margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'> </span></div>
<div class="MsoNormal" style="margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'>Best regards,</span></div>
<div class="MsoNormal" style="margin:0cm 0cm 0.0001pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'>Numa Sayyed</span></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Mar 22, 2023 at 5:46 PM Numa Sayyed Salimuddin &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Dear Customer Service Manager,<br><br>I hope this message finds you well. I am writing to request that you kindly accept the return of the items that I purchased from Splash last month. Unfortunately as expected during the purchase, these items did not meet my expectations, and I would like to return them for a refund or store credit. I wasn't available in town and it was difficult for me to return the items.<br><br>I understand that Splash has a return policy in place, and I would like to assure you that I have taken good care of the items and they are in their original condition. I would be grateful if you could consider my request and process the return as soon as possible.<br><br>As a regular customer of Splash, I have always had a positive experience shopping with your brand and have always recommended it to my family and friends. <br><br>I appreciate your time and consideration in this matter and look forward to hearing back from you soon.<div><br></div>
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<b>Details of the items are as follows</b>,</div>
<div>Order number- #9415006973</div>
<div>Female Jeans- Full-length Jeans with Pocket detail (2 pieces) size-32</div>
<div>Female Jeans- Full-length Jeans with Pocket detail (4 pieces) size-31</div>
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<br>Thank you for your assistance.<br><div><br></div>
<div>Kind regards</div>
<div>Numa Sayyed </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5909940