Subject: New Reply Received - Wrong item delivered under order #9421318525
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 16:28:49 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Wrong item delivered under order #9421318525  Ticket comment <div dir="auto">And by the way its a mistake from your team so i dont think that ist fair from my side to experience the inconvenience</div>
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<div>On Thu, 23 Mar 2023 at 8:24 PM Nikka Joy Calip &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">I appreciate the reply but its a bit too much for mme do to such things for i am leaving by tomorrow. So would have no time...choose to order online because of the promo and by returning it to your physical store (which is the easiest option mentioned) </div>
<div dir="auto">would cost me more penny..  disappointed with this for its supposed to be a gift but have no choice then.. &#128553;</div>
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<div dir="ltr" class="gmail_attr">On Thu, 23 Mar 2023 at 3:56 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<span style="font-size:11pt;font-family:Arial;font-weight:400;font-style:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-caps:normal;font-variant-alternates:normal;font-variant-east-asian:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;background-color:transparent;color:rgb(0,0,0)" dir="ltr"> </span><span style="font-size:11pt;font-family:Arial;font-weight:400;font-style:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-caps:normal;font-variant-alternates:normal;font-variant-east-asian:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;background-color:transparent;color:rgb(0,0,0)" dir="ltr">Please know that in order to exchange the item, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.</span>
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<div dir="ltr" style='line-height:1.38;margin-top:12pt;margin-bottom:12pt;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<span style="font-size:11pt;font-family:Arial;font-weight:400;font-style:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-caps:normal;font-variant-alternates:normal;font-variant-east-asian:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;background-color:transparent;color:rgb(0,0,0)" dir="ltr"> </span><span style="font-size:11pt;font-family:Arial;font-weight:400;font-style:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-caps:normal;font-variant-alternates:normal;font-variant-east-asian:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;background-color:transparent;color:rgb(0,0,0)" dir="ltr">However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.</span>
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<span style="font-size:11pt;font-family:Arial;font-weight:400;font-style:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-caps:normal;font-variant-alternates:normal;font-variant-east-asian:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;background-color:transparent;color:rgb(0,0,0)" dir="ltr"> </span><span style="font-size:11pt;font-family:Arial;font-weight:400;font-style:normal;font-variant-ligatures:normal;font-variant-numeric:normal;font-variant-caps:normal;font-variant-alternates:normal;font-variant-east-asian:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap;background-color:transparent;color:rgb(0,0,0)" dir="ltr">If you do not wish to visit the store, you can contact our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy.</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5913574