Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 15:21:21 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">Any further updates on this?!!! Would you please confirm if I can do the exchange? Why it is taking too long??!!<div><br></div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 21 Mar 2023 at 09:52, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">Hi Medhat,</div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">
<div style="box-sizing:border-box;word-break:break-word"><br style="box-sizing:border-box"></div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">Thank you for reaching out to Babyshop and giving us the opportunity to assist you.</div>
<div style="box-sizing:border-box;word-break:break-word"><br style='box-sizing:border-box;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'></div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">Please accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have when shopping on our website.</div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">
<br>Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.</div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">
<br>We hope we have not caused you any inconvenience, your comfort and happiness are really important to us.</div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">
<br>We make sure that any problem you face when shopping with us will be resolved in a way that makes you satisfied, your happiness and comfort are important to us.</div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">
<br>We request you to please allow us some time so we can work on this and do the needful.</div>
<div dir="ltr" style="box-sizing:border-box;word-break:break-word">
<br>We appreciate your patience.</div>
</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank You,<br>Babyshop Support Tem</div>
</div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5857184