Subject: New Reply Received - Order #9420380622
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 13:24:39 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Order #9420380622  Ticket comment <div dir="auto">Hi Team,</div>
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<div dir="auto">Hope this email finds you well!</div>
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<div dir="auto">Gentle reminder towards resolution for the wrong product. </div>
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<div dir="auto">Awaiting your response.</div>
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<div dir="auto">Regards, </div>
<div dir="auto">Melissa Xavier </div>
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<div>On Wed, 22 Mar 2023 at 5:28 PM, Ian Xavier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Hi Team,</div>
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<div dir="auto">This is in regards to the Junior baby mattress of AED 99 of which the wrong size was ordered, requesting you to arrange for an exchange of the same for a bigger size. Kindly assist with the same. The app also has not been updated with the product shown as delivered yet. </div>
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<div dir="auto"><u>*Note that the mattress is in its original condition unpacked*</u></div>
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<div dir="auto"><b>The refund amount of AED 94 has been transferred as per the pick up arranged by you. That has been resolved. </b></div>
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<div dir="auto">Awaiting your response.</div>
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<div dir="auto">Kind Regards,</div>
<div dir="auto">Ian Xavier</div>
<div dir="auto">+971585905693</div>
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<div dir="ltr" class="gmail_attr">On Wed, 22 Mar 2023 at 1:36 PM, Babyshop &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<font style='vertical-align:inherit;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0)'><font style='vertical-align:inherit;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0)' dir="ltr">Hi Ian,</font></font><br><br><br><font style='vertical-align:inherit;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0)'><font style='vertical-align:inherit;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0)' dir="ltr">We apologize for the inconvenience caused to you. </font></font><font style='vertical-align:inherit;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0)'><font style='vertical-align:inherit;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0)' dir="ltr"><font style='vertical-align:inherit;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0)'><font style='vertical-align:inherit;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(0,0,0)' dir="ltr">kindly note that we have processed refund.</font></font></font></font><br> <br>The refund amount of AED 94 for order ID 9420380622, has been processed from our side to your original mode of payment on 18-03-2023<br> <br>** Noting that your card issuer requires 7-14 additional business days to process the refund as per the bank norms.<br> <br>Once again, sincere apologies and thank you for your patience.<br> <br>Feel free to get in touch with us for further assistance.<br><br>Thank you,<br>Babyshop support team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5908042