Subject: New Reply Received - Return request for the items purchased
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 09:29:28 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Return request for the items purchased  Ticket comment <div dir="ltr">
<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'>Dear
Customer Service Manager</span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'> </span></div>

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<span style='font-size:12pt;font-family:"Times New Roman",serif'>Thank
you for your below message which is well noted. Snapshots of the item purchased
</span>and also the online snapshot of the items purchased<span style='font-size:12pt;font-family:"Times New Roman",serif'> are attached for your kind reference.</span>
</div>

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<b><span style="font-family:Arial,sans-serif">The quantity requested for return is as below</span></b><span style='font-size:12pt;font-family:"Times New Roman",serif'>. However, if a refund is not feasible, then I would like to
exchange the existing product with another apparel if possible that would cover
the cost of return.</span>
</div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'> </span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'>Order
number- #9415006973</span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'>Female
Jeans- Full-length Jeans with Pocket detail <b>(2 pieces)</b> size-32</span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'>Female
Jeans- Full-length Jeans with Pocket detail <b>(4 pieces)</b> size-31</span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'> </span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'>I
hope this will work and I'm looking forward to receiving a positive response from
your end.</span></div>
<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'><br></span></div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTU0MTY0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GPpweMN4Kox2SPlLkgKOgBMpBvuqG11-d4TAR74nn30" data-id="2044015541648" alt="image.png" width="266" height="472"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTU0MTY0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Bp66GxKt02Uwb2p2ck_OfbEqc-bN4JGwElH8L2GuvEI" data-id="2044015541649" alt="image.png" width="304" height="472"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTU0MTY1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._IAbE9GTXB5zJ_JKhFkHJNG7aJhMd23rjZzyKIW4v6A" data-id="2044015541651" alt="image.png" width="472" height="292"><div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><br></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'> </span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'>Best
regards,</span></div>

<div class="MsoNormal" style="background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;margin:0cm 0cm 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style='font-size:12pt;font-family:"Times New Roman",serif'>Numa
Sayyed</span></div>
</div>
<div dir="ltr"></div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Mar 22, 2023 at 6:10 PM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><span dir="ltr"><div dir="ltr">Hi Numa, <br><br>Thank you for shopping with Splash.</div>
<div dir="ltr">
<div dir="ltr">​<br>
</div>
<div dir="ltr">We would like to inform you as per our return policy this order ID: 9415006973 has passed 14 days however we would request you to please provide us with the snapshots of the item you received and the quantity you want to return so we can check it with our concerned team.</div>
<div> </div>
<div dir="ltr">We hope to hear from you soon.</div>
<div> </div>
<div dir="ltr">Thank you,</div>
<div dir="ltr">Centrepoint  Support Team</div>
</div></span></div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5909940