Subject: New Reply Received - Exchange Ring Accessories
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 08:49:00 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Exchange Ring Accessories  Ticket comment <div dir="auto">That's great, thank you very much. </div>
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<div>On Tue, Mar 21, 2023, 10:11 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Sherin,<br><br>Thank you for shopping with Max.</div>
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<div dir="ltr">Please consider this mail and ignore the previous one.<br><br>You can return your Max order to any Max store, and use your cash refund or Credit Note to buy a new product right away.<br> <br>- You can contact our customer support team on  800-629823 to make a return and to be notified of the refund amount based on our return policy.<br>- You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>- You can now drop off your return to any  Max  store across the UAE.<br> <br>Here’s what you need to do.<br> <br>- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.<br>- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br> <br>Feel free to get in touch with us for further assistance.<br> <br>Thanks,<br>Max Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5896916