Subject: Ticket Assigned - Conversation with Binshitha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 07:15:04 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Binshitha Binshitha                    Hi           10:49 AM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:49 AM, 23rd Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:49 AM, 23rd Mar                     Binshitha                    English           10:50 AM, 23rd Mar                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           10:50 AM, 23rd Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:50 AM, 23rd Mar                     Binshitha                    1           10:50 AM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Hello Binshitha , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:50 AM, 23rd Mar                     Binshitha                    3           10:50 AM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            10:50 AM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:50 AM, 23rd Mar                     Binshitha                    2           10:51 AM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:51 AM, 23rd Mar                     Binshitha                    1           10:51 AM, 23rd Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:51 AM, 23rd Mar                     Binshitha                    [email-masked]           10:51 AM, 23rd Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:51 AM, 23rd Mar                     Binshitha                    Okie           10:51 AM, 23rd Mar                   Reena                   Good Afternoon Binshitha, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           10:55 AM, 23rd Mar                     Binshitha                    Hi           10:57 AM, 23rd Mar                     Binshitha                    I have cancel my order Iddnt receive my payment yet           10:57 AM, 23rd Mar                     Binshitha                    In app still showing in process           10:57 AM, 23rd Mar                     Binshitha                             10:57 AM, 23rd Mar                     Binshitha                    Itz been too long iam facing it           10:58 AM, 23rd Mar                   Reena                   It will just take a moment to check the details for you.           10:59 AM, 23rd Mar                     Binshitha                    Okie           10:59 AM, 23rd Mar                   Reena                   We see that you are contacting us regarding the order id 9418910821           11:06 AM, 23rd Mar                   Reena                   We sincerely apologize for the inconvenience caused.           11:10 AM, 23rd Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           11:11 AM, 23rd Mar                   Reena                   Please allow us some time to do a needful.           11:11 AM, 23rd Mar                   Reena                   Please let us know if we can assist you any other queries.           11:11 AM, 23rd Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           11:14 AM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5912830