Subject: New Reply Received - Product information
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 06:23:22 +0000

Hi Reena kumari,  The customer has responded to the ticket.  Product information  Ticket comment <div>Thanks for the response,</div>
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<div>But I don’t have the original packaging (plastic packaging)  anymore, I have only the cardboard box. </div>
<div>Will that be fine? <br><br><div dir="ltr">Mohammad Shaaban</div>
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<div>On 23 Mar 2023, at 8:48 AM, Landmark Group &lt;[email-masked]&gt; wrote:<br><br>
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	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div><font style="vertical-align: inherit"><font style="vertical-align: inherit" dir="ltr"><font style="vertical-align: inherit"><font style="vertical-align: inherit">Hi Shaaban,</font></font></font></font></div>
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<font style="vertical-align: inherit"><font dir="ltr" style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit">​</font></font></font></font></font></font><br>
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<div><font style="vertical-align: inherit"><font dir="ltr" style="vertical-align: inherit">Thank you for shopping with Babyshop.<br><br><font style="vertical-align: inherit"><font style="vertical-align: inherit" dir="ltr">We understand that you wish to exchange uniors Stella 2in1 Baby Swing Blossom Leaf.</font></font></font></font></div>
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<font style="vertical-align: inherit"><font dir="ltr" style="vertical-align: inherit"><font style="vertical-align: inherit"><font dir="ltr" style="vertical-align: inherit"><font style="vertical-align: inherit"><font style="vertical-align: inherit">​</font></font></font></font></font></font><br>
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<div><font style="vertical-align: inherit"><font dir="ltr" style="vertical-align: inherit"><font style="vertical-align: inherit"><font dir="ltr" style="vertical-align: inherit">Please know that in order to exchange the item, you can return your Splash, Babyshop, Shoe Mart or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away. However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note. If you do not wish to visit the store, you can contact our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy. You can also drop off your return to Babyshop store across the UAE.</font></font><br><br>Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to <span style='color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none'>Babyshop</span> store in the UAE. <br><br><br>Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. <br><br>Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br><br><br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund. <br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br><br>Feel free to get in touch with us for further assistance.<br><br>Thank You,<br>Babyshop support team<br></font></font></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5911962