Subject: New Reply Received - Re: Your return request has been cancelled
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 04:25:59 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Re: Your return request has been cancelled  Ticket comment <div dir="rtl">تم تعبئة البيانات من خلال الرابط المرسل على sms و لم يتواصل معي المندوب حتى الآن </div>
<div dir="auto">0501197794</div>
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<div id="ms-outlook-mobile-signature" dir="auto">Sent from <a href="https://aka.ms/AAb9ysg" rel="noreferrer">
Outlook for Android</a>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 23, 2023 8:19:24 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Your return request has been cancelled
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5895253</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5895253<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Hi,<br>
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Thank you for getting in touch with Centrepoint.<br>
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We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays, You must have received an email notification from us containing a link. We request you to please click on that
 link and fill your address and contact details.are truly sorry to hear that our courier team failed to pickup the items from you. </div>
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<div dir="ltr">This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. <br>
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Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.<br>
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We are looking forward to hear from you soon. Thank you for your help!<br>
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<span style="color:rgb(24,50,71)">Thank you,</span><br style="box-sizing:border-box; color:rgb(24,50,71)">
<span style="color:rgb(24,50,71)">Centrepoint Support Team.</span> </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5895253