Subject: Note Added - [#5853218] Wrong delivery - Order#9419468090
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 13:32:04 +0000 (UTC)

Hi ,    Manjit Gurung added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5853218    Subject:  Wrong delivery - Order#9419468090   Requester: Mdelmar.nv    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">As per attached picture which we had dispatched from our end &amp; below mentioned image showing in Shala app.
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<a id="OWAAMF1B416FF1A9744A3A6576CA44E46CFEC" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abeg Saha</span></a> : As per below image showing description mismatch in web vs
 Shala app, Kindly check &amp; do the needful. </div>
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<img width="301" height="375" style="width:3.1354in;height:3.9062in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTQ1NzY1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4iuqo8lIWlOnxS3NWHxHjALKjeL_gF5cxejT_ZWqN3g" data-id="2044015457653">
<img width="496" height="372" style="width:5.1666in;height:3.875in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTQ1NzY1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bLE4Q_P-jHZC847PAPlz7zJoTHpSYH6kGQPOcG3MAk0" data-id="2044015457654"> <img width="500" height="378" style="width:5.2083in;height:3.9375in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTQ1NzY1NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.E6TkJ8B1Wr2GeHaAJUTGJhOPNHZg2JtCLnNXo_LYC-c" data-id="2044015457655">
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Manjit Gurung</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark Group, UAE - RDC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Direct : +9714 899 3526
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +971509801829</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div>From: Ravi Sankar Podiyattillam &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, March 22, 2023 12:09 PM<br>
<b>To:</b> Manjit Gurung &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#5853218] - Wrong delivery - Order#9419468090</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +97150 2422178
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, March 22, 2023 11:33 AM<br>
<b>To:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5853218] - Wrong delivery - Order#9419468090</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-GB" style="font-family:-apple-system;color:#183247">Hi Team,</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Cx has mentioned that they have ordered "Joie i-Spin Safe" but they have received "Joie i-Spin 360"</span></div>
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<span lang="EN-GB" style="font-family:-apple-system;color:#183247">Problem Statement:  Wrong item delivered</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-GB" style="font-family:-apple-system;color:#183247">Order Date : Mar 14, 2023</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-GB" style="font-family:-apple-system;color:#183247">Order ID: 9419468090</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-GB" style="font-family:-apple-system;color:#183247">Tracking ID: FP031423003219</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-family:-apple-system;color:#183247">Item ID: 164434228 - Joie i-Spin Safe™ - Deep Sea (Up to 4 years)</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-GB" style="font-family:-apple-system;color:#183247">Assistance Required: Need help on urgent basis.</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-GB" style="font-family:-apple-system;color:#183247">Issue Description: Customer has received Joie i-Spin 360 item kindly check and let us know if return or exchange can be done.</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span lang="EN-GB" style="font-family:-apple-system;color:#183247">Kindly look into the issue and assist in further course of action.</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-family:-apple-system;color:#183247">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-family:-apple-system;color:#183247">Reena</span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 21 Mar at 2:59 PM
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">As per below snap pictures we had dispatch below stock which is belongs to this order.
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<span style="font-size:10.5pt;font-family:-apple-system"><img width="404" height="317" style="width:4.2083in;height:3.302in" id="_x0000_i1026" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTM0MTU4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Fh2Qu-wAFeP2ycabd4M5k27-0BHhyhD6RZiW7Wjf3JY"></span><span style="font-size:10.5pt;font-family:-apple-system"><img width="479" height="314" style="width:4.9895in;height:3.2708in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTM0MTU4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wimaoZUcOIEr655kw-WQGd8jG4gJUyy8C-Vxco8lgPU"></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style="font-size:10.5pt;font-family:-apple-system">Thanks &amp; Regards,</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Manjit Gurung</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark Group, UAE - RDC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 19, 2023 7:44 PM<br>
<b>To:</b> Manjit Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5853218] - Wrong delivery - Order#9419468090</span></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, March 18, 2023 10:36 AM<br>
<b>To:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5853218] - Wrong delivery - Order#9419468090</span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Hi Team,
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<span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Problem Statement:  Wrong item delivered
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<span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Order Date : Mar 14, 2023
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<span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Order ID: 9419468090
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<span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Tracking ID: ​FP031423003219
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item ID: 164434228 - Joie i-Spin Safe™ - Deep Sea (Up to 4 years)
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<span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need help on urgent basis.
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<span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Issue Description: Customer has received wrong item kindly check and let us know if return or exchange can be done.
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<span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Kindly look into the issue and assist in further course of action.
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Reena
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5853218:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure,
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<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </span></div>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
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1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044015457656'>Capture-3.JPG</a><br />2. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044015457657'>Capture-2.JPG</a><br />3. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044015457658'>Capture-1.JPG</a><br />4. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044015457659'>Capture-4.JPG</a>