Subject: Note Added - [#5907380] Feedback or suggestions
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 12:56:43 +0000 (UTC)

Hi ,    Max Sharjah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5907380    Subject:  Feedback or suggestions   Requester: Sooraj Abraham    Note Content:   <div style='font-family: "Trebuchet MS", Trebuchet, sans-serif; font-size: 11pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)' class="elementToProof">
<br>
</div>
<div class="elementToProof">
<div style='font-family: "Trebuchet MS", Trebuchet, sans-serif; font-size: 11pt; color: rgb(0, 0, 0)'>
Dear Sir/Ma'am,</div>
<div style='font-family: "Trebuchet MS", Trebuchet, sans-serif; font-size: 11pt; color: rgb(0, 0, 0)'>
<br>
</div>
<div id="Signature">
<div>
<div id="divtagdefaultwrapper" dir="ltr" style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
</div>
<div dir="ltr" style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt"><span style="font-size:12pt"><span style='font-family:"Palatino Linotype","Book Antiqua",Palatino,serif; font-size:12pt'><span style='font-size: 10pt; font-family: "Trebuchet MS", Trebuchet, sans-serif'>Greetings
 from Max Sharjah Al Wahda!</span><span style='font-size:11pt; font-family:"Trebuchet MS",Trebuchet,sans-serif'> </span></span></span></div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt"><span style="font-size:12pt"><span style='font-family:"Palatino Linotype","Book Antiqua",Palatino,serif; font-size:12pt'><span style='font-size:11pt; font-family:"Trebuchet MS",Trebuchet,sans-serif'><br>
</span></span></span></div>
<span style="font-size:11pt"></span>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt"><span style="font-size:12pt"><span style='font-family:"Palatino Linotype","Book Antiqua",Palatino,serif; font-size:12pt'><span style='font-size:11pt; font-family:"Trebuchet MS",Trebuchet,sans-serif'>With
 regards to the complaint received from Mr. Sarooj Abraham,I personally called him over the phone and sincerely apologized for what happened and for what they've faced yesterday in the store.Due to bill unavailability and discount override it took little time
 which made him and his wife waited.I explained him the process and he understood at the same time he's happy that we reached out with them to discussed his concerns.</span></span></span></div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt"><span style="font-size:12pt"><span style='font-family:"Palatino Linotype","Book Antiqua",Palatino,serif; font-size:12pt'><span style='font-size:11pt; font-family:"Trebuchet MS",Trebuchet,sans-serif'>I
 spoke with the staff, Mahima Tamang who's cashier assisted them in the cash counter to be carefull and to avoid the same scenario happen again in the future.</span></span></span></div>
<span style="font-size:11pt"></span>
<div>
<br>
</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt">
<b style="font-size:12pt"><span style='font-family:"Palatino Linotype","Book Antiqua",Palatino,serif; font-size:12pt'><span style='font-size:11pt; font-family:"Trebuchet MS",Trebuchet,sans-serif'>Than</span><span style='font-size:11pt; font-family:"Trebuchet MS",Trebuchet,sans-serif'>ks
 &amp; Regards</span></span></b><b style="font-size:12pt"><span style='font-family:"Palatino Linotype","Book Antiqua",Palatino,serif; font-size:12pt'><span style='font-size:11pt; font-family:"Trebuchet MS",Trebuchet,sans-serif'>                  </span></span></b><br>
</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt">
<span style="font-size:11pt"></span><span style="font-size:10pt"></span>
</div>
<span style="font-size:11pt"></span><span style="font-size:10pt"></span><span style='font-family:"Trebuchet MS",Trebuchet,sans-serif; font-size:12pt'></span><font><span style="font-size: 12pt; color: rgb(0, 0, 0)"></span></font><span style='font-family:"Palatino Linotype","Book Antiqua",Palatino,serif; font-size:12pt; font-size:12pt'></span><span style='font-family: "Palatino Linotype", "Book Antiqua", Palatino, serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)'></span><span style='font-family:"Palatino Linotype","Book Antiqua",Palatino,serif; font-size:12pt; font-size:12pt'></span><font><span style="font-size: 12pt; color: rgb(0, 0, 0)"></span></font><span style='font-family:"Trebuchet MS",Trebuchet,sans-serif; font-size:12pt'></span><span style="font-size:10pt"></span><span style="font-size:11pt"></span>
<div><font><span style="font-size:13.3333px"><b><span style="font-family:Tahoma,Geneva,sans-serif; font-size:11pt"><span style='font-family:"Trebuchet MS",Trebuchet,sans-serif'><span style='font-family:"Trebuchet MS",Trebuchet,sans-serif; font-size:11pt'>Glen 
                           </span><span style='font-family:"Trebuchet MS",Trebuchet,sans-serif; font-size:11pt'>                             </span></span><span style='font-family:"Trebuchet MS",Trebuchet,sans-serif; font-size:11pt'>                       
    </span></span></b></span></font></div>
<span style="font-size:11pt"></span><span style="font-size:10pt"></span><span style='font-family:"Trebuchet MS",Trebuchet,sans-serif; font-size:12pt'></span><font><span style="font-size: 12pt; color: rgb(0, 0, 0)"></span></font><span style='font-family:"Palatino Linotype","Book Antiqua",Palatino,serif; font-size:12pt; font-size:12pt'></span><span style='font-family: "Palatino Linotype", "Book Antiqua", Palatino, serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)'></span><span style='font-family:"Palatino Linotype","Book Antiqua",Palatino,serif; font-size:12pt; font-size:12pt'></span><font><span style="font-size: 12pt; color: rgb(0, 0, 0)"></span></font><span style='font-family:"Trebuchet MS",Trebuchet,sans-serif; font-size:12pt'></span><span style="font-size:10pt"></span><span style="font-size:11pt"></span>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt"><b><span style='font-family:"Palatino Linotype","Book Antiqua",Palatino,serif; font-size:11pt'><span style='font-size: 11pt; font-family: "Trebuchet MS", Trebuchet, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)'>Max
 Sharjah Al-Wa</span><span style='font-size: 11pt; font-family: "Trebuchet MS", Trebuchet, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)'>hda</span></span></b></div>
<span style="font-size:11pt"></span><span style="font-size:10pt"></span><span style='font-family:"Trebuchet MS",Trebuchet,sans-serif; font-size:12pt'></span><font><span style="font-size: 12pt; color: rgb(0, 0, 0)"></span></font><span style='font-family:"Palatino Linotype","Book Antiqua",Palatino,serif; font-size:12pt; font-size:12pt'></span><span style='font-family: "Palatino Linotype", "Book Antiqua", Palatino, serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)'></span><span style='font-family:"Palatino Linotype","Book Antiqua",Palatino,serif; font-size:12pt; font-size:12pt'></span><font><span style="font-size: 12pt; color: rgb(0, 0, 0)"></span></font><span style='font-family:"Trebuchet MS",Trebuchet,sans-serif; font-size:12pt'></span><span style="font-size:10pt"></span><span style="font-size:11pt"></span>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt"><b><span style='font-family: "Trebuchet MS", Trebuchet, sans-serif; font-size: 11pt; color: rgb(0, 111, 201); background-color: rgb(255, 255, 255)'>06-539 4725</span></b></div>
<span style="font-size:11pt"></span><span style="font-size:10pt"></span><span style="color: rgb(0, 111, 201)"></span><span style='font-family:"Trebuchet MS",Trebuchet,sans-serif; font-size:12pt'></span><font><span style="font-size: 12pt; color: rgb(0, 0, 0)"></span></font><span style='font-family:"Palatino Linotype","Book Antiqua",Palatino,serif; font-size:12pt; font-size:12pt'></span><font><span style="font-size: 12pt; color: rgb(0, 0, 0)"></span></font><span style='font-family:"Trebuchet MS",Trebuchet,sans-serif; font-size:12pt'></span><span style="color: rgb(0, 111, 201)"></span><span style="font-size:10pt"></span><span style="font-size:11pt"></span>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt"><b><span style='font-family: "Trebuchet MS", Trebuchet, sans-serif; font-size: 11pt; color: rgb(0, 111, 201); background-color: rgb(255, 255, 255)'>056-505 5930</span></b></div>
<span style="font-family:Tahoma,Geneva,sans-serif"></span>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt">
<br>
</div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt"><b> </b></div>
</div>
</div>
</div>
</div>
<div id="appendonsend"></div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Rahim Machiwala &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, 22 March 2023 15:13<br>
<b>To:</b> Max Sharjah &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#5907380] - Feedback or suggestions
</div>
<div> </div>

<div lang="EN-US" style="word-wrap:break-word">
<div class="x_WordSection1">
<div class="x_MsoNormal">Hi Irshad/Glen,</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Please check and revert on the below incident at Alwahda.</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal">Regards</div>
<div class="x_MsoNormal">Rahim</div>
<div class="x_MsoNormal"> </div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<div class="x_MsoNormal">
<b>From:</b> Lloyd Rudolph Maistry &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Wednesday, March 22, 2023 2:38 PM<br>
<b>To:</b> Landmark Group &lt;[email-masked]&gt;; Mayur Hotwani &lt;[email-masked]&gt;; Rahim Machiwala &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5907380] - Feedback or suggestions</div>
</div>
</div>
<div class="x_MsoNormal"> </div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-family:"Century Gothic",sans-serif'>Hi Rahim
</span></div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-family:"Century Gothic",sans-serif'> </span></div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-family:"Century Gothic",sans-serif'>Please investigate and revert…</span></div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-family:"Century Gothic",sans-serif'> </span></div>
<div>
<div class="x_MsoNormal" style="text-autospace:none"><span style='font-size:9.0pt; font-family:"Century Gothic",sans-serif; color:#323E4F'>Kind regards</span></div>
<div class="x_MsoNormal"> </div>
<table class="x_MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="387" style="width:290.6pt; border-collapse:collapse">
<tbody>
<tr style="height:53.65pt">
<td width="130" style="width:97.15pt; border:none; border-right:solid windowtext 1.0pt; padding:0in 5.4pt 0in 5.4pt; height:53.65pt">
<div class="x_MsoNormal" style="text-autospace:none">
<span style="font-size:10.0pt; color:#1F497D"><img width="119" height="45" id="x_Picture_x0020_3" style="width:1.2361in; height:.4652in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTQ1NDAyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VDg9nOPmDW2qen8z_ltkupSJGBrbGUjg5G7Jsfl-ROU" data-id="2044015454025"></span><b><span style="font-size:8.0pt; color:black"></span></b>
</div>
<div class="x_MsoNormal" style="text-autospace:none">
<b><span style="font-size:8.0pt; color:black">  
<a href="http://www.maxfashion.com/" rel="noreferrer"><span style="color:blue">www.maxfashion.com</span></a></span></b><span style="font-size:8.0pt; color:black"></span>
</div>
<div class="x_MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt; color:black"> </span></div>
</td>
<td width="258" style="width:193.45pt; padding:0in 5.4pt 0in 5.4pt; height:53.65pt">
<div class="x_MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt; font-family:"Century Gothic",sans-serif; color:#404040'>Lloyd Maistry</span></b></div>
<div class="x_MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt; font-family:"Century Gothic",sans-serif; color:#404040'>Retail Operations Manager UAE</span></b></div>
<div class="x_MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt; font-family:"Century Gothic",sans-serif; color:#404040'>Landmark Group</span></b></div>
<div class="x_MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt; font-family:"Century Gothic",sans-serif; color:#404040'>16<sup>th</sup> Floor, Dubai Marina, Dubai, UAE</span></b></div>
<div class="x_MsoNormal" style="text-autospace:none">
<b><span style='font-size:9.0pt; font-family:"Century Gothic",sans-serif; color:#404040'>Mob : +971 56 511 3807</span></b><span style='font-size:9.0pt; font-family:"Century Gothic",sans-serif; color:#323E4F'></span>
</div>
</td>
</tr>
</tbody>
</table>
<div class="x_MsoNormal"><span lang="en-AE"> </span></div>
</div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-family:"Century Gothic",sans-serif'> </span></div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<div class="x_MsoNormal">
<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, March 22, 2023 1:45 PM<br>
<b>To:</b> Mayur Hotwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Lloyd Rudolph Maistry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5907380] - Feedback or suggestions</div>
</div>
</div>
<div class="x_MsoNormal"><span lang="en-AE"> </span></div>
<div>
<b><i><span lang="en-AE" style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span lang="en-AE" style="color:indianred"></span>
</div>
<div>
<div>
<div>
<div>
<div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'> </span></div>
</div>
</div>
<div>
<div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Hi Team,<br>
<br>
Problem Statement:  Customer complains regarding misbehavior. <br>
Store name :  Max Shop in Al Wadha Sharjah</span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Customer name: Sooraj Abraham</span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Customer Email:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Customer phone number: 544045434</span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Assistance Required: Misbehavior with customer</span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Issue Description: As per customer they went yesterday to return an item that was damaged, but it took them more than half hour to process the return but the
 behavior was not good customer had left the item in the counter as they felt uncomfortable continuing the transaction there, So they did not take the exchanged item or cash for the item because of their behavior. </span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Kindly contact the customer regarding this ASAP.</span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'> </span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Regards,</span></div>
</div>
<div>
<div class="x_MsoNormal"><span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Reena</span></div>
</div>
</div>
</div>
<div class="x_MsoNormal">
<span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'><br>
</span><span lang="en-AE" style="font-size:1.0pt; font-family:fdtktid; color:white">5907380:1125156</span><span lang="en-AE" style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
</span>
</div>
</div>
</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>