Subject: New Reply Received - Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 11:55:28 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Hi,</div>
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<div>We had responded when we were called. We had said that the order could be delivered at 3pm on 19th, the day which we received the call. We were told that in case it was not delivered on 19th, it will be delivered before 1pm on the 20th. However, we haven’t received the order yet.</div>
<div>The items are no longer available on the website and we are unable to place the order. We had readily responded when contacted, but then got no response thereafter.</div>
<div>We tried contacting the same number multiple times after this, but got no response. We had even shared the Makani number of the building in the address bar. Even so, no effort was put on to deliver the order. Kindly resolve this issue as it does not seem to be an error from our side, as we had provided all the necessary details for the delivery. </div>
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<div>Thanks and regards<br><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, March 22, 2023, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Babu,</div>
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<div dir="ltr">Thank you for your patience.<br><br>We sincerely apologize for any inconvenience this may have caused to you.<br><br>We have checked and as we can see, the courier partner has tried to contact you at the contact number that was shared by you when placing the order, but received no response from your side.<br><br>We would like to inform you that the order has been returned by the transportation partner to our warehouse. Unfortunately, once items have already started to be returned, we cannot ship them back.<br><br>We simply ask you to order the same items again from our website if they are available.<br><br>We will be closing this case for the time being, however, if you need any additional assistance or think the issue is not resolved.<br><br>Thank you for your understanding and cooperation. </div>
<div dir="ltr"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font dir="ltr" style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit">​</font></font></font></font></font></font></div>
<div dir="ltr"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">Feel free to contact us for further assistance.</font></font></font></font></div>
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<br>​Thank you,</div>
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<font style="vertical-align:inherit"><font style="vertical-align:inherit" dir="ltr">Centrepoint support team</font></font><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5907424