Subject: New Reply Received - Re: Thank you for collecting your order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 11:22:16 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Re: Thank you for collecting your order  Ticket comment <div dir="auto">Please kindly check because already i send my address.  Block:312, Road: 1214 Building: 488, Floot: 3rd floor</div>
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<div>On Wed, 22 Mar 2023, 11:19 am Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5895069</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5895069<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Reena kumari : </div>
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<div dir="ltr">Hi Shahadat, <br><br>Thank you for reaching out to Centrepoint and giving us the opportunity to assist you.</div>
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<div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt">We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
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<div dir="ltr">We would like to inform you that we will not be able to send the correct item. However, you can return and get refunded meanwhile you can place a new order according to your desire.<br><br>We have created a return request for the item Swan Patterned Decorative Object under the order id 7820005518. You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.<br><br>Once you have done that please simply reply to this email and let us know along with your full address and contact number so that we can arrange the collection for you on priority.<br><br>We are looking forward to hear from you soon. Thank you for your help!<br><br>Thank You,<br>Centrepoint Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5895069