Subject: Ticket Assigned - Conversation with Shahna Firoz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 11:12:17 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shahna Firoz Shahna Firoz                    Hello           02:48 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:48 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:48 PM, 22nd Mar                     Shahna Firoz                    1           02:48 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hello Shahna Firoz , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:48 PM, 22nd Mar                     Shahna Firoz                    2           02:48 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:49 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:49 PM, 22nd Mar                     Shahna Firoz                    I want to cancel my return request           02:49 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:49 PM, 22nd Mar                     Shahna Firoz                    2           02:49 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:49 PM, 22nd Mar                     Shahna Firoz                    1           02:49 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:49 PM, 22nd Mar                     Shahna Firoz                    [email-masked]           02:49 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:49 PM, 22nd Mar                     Shahna Firoz                    I want to cancel my return request.           02:49 PM, 22nd Mar                   Reena                   Good Afternoon Shahna, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:56 PM, 22nd Mar                     Shahna Firoz                    I want to cancel my return request.           02:58 PM, 22nd Mar                     Shahna Firoz                    Also can you send me the invoice for order 9419446002           02:59 PM, 22nd Mar                     Shahna Firoz                    I will return the items in store           02:59 PM, 22nd Mar                   Reena                   We would request you to please confirm with us that you want us to cancel the return request under this order id 9419446002           03:00 PM, 22nd Mar                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           03:08 PM, 22nd Mar                   Reena                   Shahna, I have not received a response from you still, please confirm if we are still connected?           03:09 PM, 22nd Mar                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Centrepoint in case of any unanswered query.           03:11 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5908860