Subject: Ticket Assigned - Conversation with Amith Ravindran
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 10:53:55 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amith Ravindran Amith Ravindran                    Hello           02:30 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:30 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hello Amith Ravindran , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:30 PM, 22nd Mar                     Amith Ravindran                    1           02:32 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:32 PM, 22nd Mar                     Amith Ravindran                    9421080161           02:32 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Great news! ? Your order is ready for pick-up   Please check your email or SMS for more details. Don't forget to collect your order within 14 days to avoid cancellation.            02:32 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:32 PM, 22nd Mar                     Amith Ravindran                    2           02:32 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:32 PM, 22nd Mar                     Amith Ravindran                    1           02:32 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:33 PM, 22nd Mar                     Amith Ravindran                    [email-masked]           02:33 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:33 PM, 22nd Mar                   Reena                   Good Afternoon Amith, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:35 PM, 22nd Mar                     Amith Ravindran                    Connect me to the previous agent           02:35 PM, 22nd Mar                     Amith Ravindran                    He said i will receive a call shortly           02:35 PM, 22nd Mar                     Amith Ravindran                    But its been 3 hours i didnt received any           02:35 PM, 22nd Mar                   Reena                   We sincerely apologize for the inconvenience caused.           02:39 PM, 22nd Mar                   Reena                   We would like to inform you that he has already left for the day           02:39 PM, 22nd Mar                     Amith Ravindran                    Ok what you are going to do then           02:39 PM, 22nd Mar                     Amith Ravindran                    I need resolution           02:39 PM, 22nd Mar                     Amith Ravindran                    And let me ask something, in case if the size is not ok for me, can i exchange it right away           02:40 PM, 22nd Mar                     Amith Ravindran                    Or i need to wait for another few days to get different soze           02:40 PM, 22nd Mar                     Amith Ravindran                    Size           02:40 PM, 22nd Mar                   Reena                   We would like to inform you that calling takes around 24-48 hours           02:48 PM, 22nd Mar                   Reena                   We would like to tell you that in order to exchange you can visit our store or you can return your items by online process and get refunded.           02:51 PM, 22nd Mar                   Reena                   Please let us know if we can assist you any other queries.           02:51 PM, 22nd Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           02:52 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5908722