Subject: Ticket Assigned - Conversation with Noor Niyas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 10:50:08 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noor Niyas Noor Niyas                    Hi           02:27 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:27 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hello Noor Niyas , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:27 PM, 22nd Mar                     Noor Niyas                    2           02:27 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:27 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:27 PM, 22nd Mar                     Noor Niyas                    2           02:27 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:27 PM, 22nd Mar                     Noor Niyas                    1           02:28 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:28 PM, 22nd Mar                     Noor Niyas                    [email-masked]           02:28 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:28 PM, 22nd Mar                     Noor Niyas                    Followup on this complain           02:28 PM, 22nd Mar                     Noor Niyas                    As we can  see that your issue has been escalated under the complaint ID 5855537           02:28 PM, 22nd Mar                     Noor Niyas                    No update so far           02:28 PM, 22nd Mar                     Noor Niyas                    Its been roughly 10 days i am following up           02:28 PM, 22nd Mar                     Noor Niyas                    Kindly note that we are asking for compensation against the wrong delivery and rest assured that you will be using the item           02:29 PM, 22nd Mar                     Noor Niyas                    Since 6 days this is the update           02:29 PM, 22nd Mar                   Reena                   Good Afternoon Noor, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           02:34 PM, 22nd Mar                     Noor Niyas                    Pls can u check the above           02:34 PM, 22nd Mar                   Reena                   We see that you are contacting us regarding the order id 9418350170           02:38 PM, 22nd Mar                     Noor Niyas                    As we can  see that your issue has been escalated under the complaint ID 5855537           02:39 PM, 22nd Mar                     Noor Niyas                    This complaint i am following           02:39 PM, 22nd Mar                   Reena                   We sincerely apologize for the inconvenience caused.           02:43 PM, 22nd Mar                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as possible.           02:43 PM, 22nd Mar                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           02:47 PM, 22nd Mar                   Reena                   Please let us know if we can assist you any other queries.           02:47 PM, 22nd Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.    Have a wonderful day.           02:49 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5908695