Subject: Note Added - [#5907380] Feedback or suggestions
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 10:38:06 +0000 (UTC)

Hi ,    Lloyd Rudolph Maistry added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5907380    Subject:  Feedback or suggestions   Requester: Sooraj Abraham    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif;mso-fareast-language:EN-US'>Hi Rahim
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<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif;mso-fareast-language:EN-US'>Please investigate and revert…</span></div>
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<div class="MsoNormal" style="text-autospace:none"><span lang="EN-US" style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#323E4F'>Kind regards</span></div>
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<span style="font-size:10.0pt;color:#1F497D"><img width="119" height="45" style="width:1.2395in;height:.4687in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTQ0MjkwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gXXVnsYYEkTqD5AZPpnbuMyFkJ5n6zZ3l0FXjmEERrg" data-id="2044015442908"></span><b><span style="font-size:8.0pt;color:black"></span></b>
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<b><span style="font-size:8.0pt;color:black">  
<a href="http://www.maxfashion.com/" rel="noreferrer"><span style="color:blue">www.maxfashion.com</span></a></span></b><span style="font-size:8.0pt;color:black"></span>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Lloyd Maistry</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Retail Operations Manager UAE</span></b></div>
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<div class="MsoNormal" style="text-autospace:none"><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Landmark Group</span></b></div>
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<b><span lang="EN-US" style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>16<sup>th</sup> Floor, Dubai Marina, Dubai, UAE</span></b><b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'></span></b>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#404040'>Mob : +971 56 511 3807</span></b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:#323E4F'></span>
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<div>From:<span lang="EN-US"> Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, March 22, 2023 1:45 PM<br>
<b>To:</b> Mayur Hotwani &lt;[email-masked]&gt;<br>
<b>Cc:</b> Lloyd Rudolph Maistry &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5907380] - Feedback or suggestions</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement:  Customer complains regarding misbehavior. <br>
Store name :  Max Shop in Al Wadha Sharjah</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Customer name: Sooraj Abraham</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Customer Email:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Customer phone number: 544045434</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Assistance Required: Misbehavior with customer</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Issue Description: As per customer they went yesterday to return an item that was damaged, but it took them more than half hour to process the return but the behavior was
 not good customer had left the item in the counter as they felt uncomfortable continuing the transaction there, So they did not take the exchanged item or cash for the item because of their behavior. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Kindly contact the customer regarding this ASAP.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Reena</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5907380:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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