Subject: Ticket Assigned - Conversation with Karishma Lokhandwala
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 10:12:05 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Karishma Lokhandwala Karishma Lokhandwala                    3           01:35 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:35 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hello Karishma Lokhandwala , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:35 PM, 22nd Mar                     Karishma Lokhandwala                    3           01:35 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            01:35 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:35 PM, 22nd Mar                     Karishma Lokhandwala                    2           01:35 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:35 PM, 22nd Mar                     Karishma Lokhandwala                    1           01:35 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:35 PM, 22nd Mar                     Karishma Lokhandwala                    [email-masked]           01:35 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:35 PM, 22nd Mar                     Karishma Lokhandwala                    Hi           01:37 PM, 22nd Mar                   Reena                   Good Afternoon Karishma, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           01:37 PM, 22nd Mar                     Karishma Lokhandwala                    Hi Reena           01:37 PM, 22nd Mar                     Karishma Lokhandwala                    Im looking for these items           01:37 PM, 22nd Mar                     Karishma Lokhandwala                             01:38 PM, 22nd Mar                     Karishma Lokhandwala                             01:38 PM, 22nd Mar                     Karishma Lokhandwala                    Are they available at your al mankhoop branch because the size i want is out of stock online           01:38 PM, 22nd Mar                   Reena                   We would request you to please share with us the item link and item size.           01:39 PM, 22nd Mar                     Karishma Lokhandwala                    One second please           01:39 PM, 22nd Mar                     Karishma Lokhandwala                    https://www.babyshopstores.com/ae/en/Clothing/Baby-Boys-Clothes/Rompers%2C-Dungarees-%26-Jumpsuits/BABYSHOP-Juniors-Embroidered-Romper-with-Round-Neck-and-Short-Sleeves/p/ZH002PA22BLUEC-SHADE           01:40 PM, 22nd Mar                     Karishma Lokhandwala                    https://www.babyshopstores.com/ae/en/Clothing/Baby-Boys-Clothes/Rompers%2C-Dungarees-%26-Jumpsuits/BABYSHOP-Giggles-Embroidered-Romper-with-Short-Sleeves/p/DL044PA22WHITEC-SHADE           01:40 PM, 22nd Mar                     Karishma Lokhandwala                    Size either 0-3 or 3-6 or 6-9           01:40 PM, 22nd Mar                     Karishma Lokhandwala                    Also, will you match the price online because these are discounted items           01:41 PM, 22nd Mar                   Reena                   Thank you for sharing the details.           01:41 PM, 22nd Mar                   Reena                   It will just take a moment to check the details for you.           01:41 PM, 22nd Mar                     Karishma Lokhandwala                    Sure           01:41 PM, 22nd Mar                   Reena                   Thank you for your patience           01:47 PM, 22nd Mar                   Reena                   We are still checking           01:47 PM, 22nd Mar                     Karishma Lokhandwala                    No worries           01:47 PM, 22nd Mar                   Reena                   We would like to inform you that we are unable to locate the availability of the items, we advise you to kindly visit your nearby store to check the availability of the items           01:50 PM, 22nd Mar                     Karishma Lokhandwala                    Ok           01:50 PM, 22nd Mar                     Karishma Lokhandwala                    What about this           01:50 PM, 22nd Mar                   Reena                   We would request you to please visit the nearby store to check the availability           01:56 PM, 22nd Mar                     Karishma Lokhandwala                    I asked anout the price           01:56 PM, 22nd Mar                     Karishma Lokhandwala                    Not the availability           01:56 PM, 22nd Mar                   Reena                   Please allow us a moment to check your details.           02:04 PM, 22nd Mar                   Reena                   We sincerely apologize for the inconvenience caused.           02:07 PM, 22nd Mar                   Reena                   We have checked from our end we are unable to locate the availability and price of the item, we would request you to please visit the store.           02:08 PM, 22nd Mar                   Reena                   Please let us know if we can assist you any other queries.           02:08 PM, 22nd Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with us.   Have a wonderful day.           02:11 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5908469