Subject: Ticket Assigned - Conversation with Ali Laycock
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 10:10:10 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ali Laycock Ali Laycock                    Hi there, I’ve just received order # 9421272455 and one of the items is faulty. The pattern on the bag is upside down. Could a replacement please be delivered tomorrow to be exchanged? Thank you!           01:44 PM, 22nd Mar                     Ali Laycock                    Everything is upside down. All of the other bags in the order are sewn correctly except for this one           01:45 PM, 22nd Mar                   Reena                   Good Afternoon Ali, Thank you for contacting Max. This is Reena, I will be happy to assist you.           01:45 PM, 22nd Mar                   Reena                   We sincerely apologize for the inconvenience caused.           01:48 PM, 22nd Mar                   Reena                   It will just take a moment to check the details for you.           01:48 PM, 22nd Mar                   Reena                   We understand that you wish to exchange Wildlife Print Fabric Shopper Bag with Handles. Please know that in order to exchange the item.           01:53 PM, 22nd Mar                   Reena                   You can return your Max product to a Max store, and use your cash refund or Credit Note to buy similar or new product right away.           01:53 PM, 22nd Mar                   Reena                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note           01:53 PM, 22nd Mar                   Reena                   If you do not wish to visit the store, you can contact our customer support team on 800-629823 to make a return and to be notified of the refund amount based on our return policy. You can also drop off your return to any Max  store across the UAE.           01:54 PM, 22nd Mar                   Reena                   You can also visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max  store in the UAE.           01:55 PM, 22nd Mar                   Reena                   ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           01:55 PM, 22nd Mar                   Reena                   ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           01:55 PM, 22nd Mar                   Reena                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:55 PM, 22nd Mar                     Ali Laycock                    There is no invoice in the box. Also, the original packaging is a huge box. I cannot carry that to a store. I ordered online because I do not want to go to the store. Can a new bag please be delivered to replace this incorrect product and I will simply give the faulty bag back to the delivery driver?           01:58 PM, 22nd Mar                   Reena                   We would like to inform you that you can only exchange your items at the store or you can return your items online and get refunded.           02:04 PM, 22nd Mar                   Reena                   Please let us know if we can assist you any other queries.           02:06 PM, 22nd Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           02:09 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5908461