Subject: Ticket Assigned - Conversation with Twinkle Mathew
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 08:06:40 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Twinkle Mathew Twinkle Mathew                    Hi           11:38 AM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:38 AM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hello Twinkle Mathew , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:38 AM, 22nd Mar                     Twinkle Mathew                    2           11:38 AM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:38 AM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:38 AM, 22nd Mar                     Twinkle Mathew                    3           11:38 AM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hi Twinkle Mathew , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:38 AM, 22nd Mar                     Twinkle Mathew                    5           11:38 AM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:38 AM, 22nd Mar                   Reena                   Good Afternoon Twinkle, Thank you for contacting us. This is Reena, I will be happy to assist you.           11:48 AM, 22nd Mar                     Twinkle Mathew                    I had raised a request for return. I wasn't available when pickup person came. Can you please initiate it once again.           11:48 AM, 22nd Mar                   Reena                   We see that you are contacting us regarding the order id 9419699128           11:51 AM, 22nd Mar                   Reena                   We sincerely apologize for the inconvenience caused.           11:53 AM, 22nd Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           11:53 AM, 22nd Mar                   Reena                   Please allow us some time to do a needful.           11:53 AM, 22nd Mar                     Twinkle Mathew                    2 more orders are there           11:54 AM, 22nd Mar                     Twinkle Mathew                    9418254852           11:54 AM, 22nd Mar                     Twinkle Mathew                    9419258916           11:55 AM, 22nd Mar                     Twinkle Mathew                    Please initiate return these 3 orders           11:55 AM, 22nd Mar                     Twinkle Mathew                    I prefer weekdays for the pickup           11:55 AM, 22nd Mar                   Reena                   We have forwarded your query to the concern team and will be try to arrange the return collection for your order as soon as possible.           11:59 AM, 22nd Mar                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           11:59 AM, 22nd Mar                   Reena                   Please let us know if we can assist you any other queries.           11:59 AM, 22nd Mar                     Twinkle Mathew                    No. Tha ks..I am good           11:59 AM, 22nd Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           12:05 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5907621