Subject: Ticket Assigned - Conversation with N
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 07:11:05 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with N N                    Hi           10:59 AM, 22nd Mar                     N                    Regarding my last order           10:59 AM, 22nd Mar                     N                    I need to know why one item was get cancelled           10:59 AM, 22nd Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           11:00 AM, 22nd Mar                     N                    Hi           11:01 AM, 22nd Mar                   Reena                   We are really sorry that we were not able to ship the item that you wanted. However, please know that whenever you place an order with us, we send all the items to our quality team to check.           11:02 AM, 22nd Mar                   Reena                   During the check we found out that this item was not in a good condition to be send out to you and since it was the last piece in the stock, we had to cancel the item from the order and refund you to ensure we are not sending any faulty items.           11:02 AM, 22nd Mar                     N                    I can see it is available still           11:03 AM, 22nd Mar                   Reena                   Please know that we do not want you to experience anything but excellence and this is the reason why we were unable to ship this item to you.           11:03 AM, 22nd Mar                   Reena                   Since the warehouse team did the check, they sent you the notification as well to make sure you are aware of each and every thing that is happening with you order.           11:03 AM, 22nd Mar                   Reena                   ​We understand there is one item in stock visible on website but please know that the website has not been updated yet, we have raised it to the technical team to update the same. We would request you to wait for couple of days for the item to be restocked so that you can get a fresh piece.           11:03 AM, 22nd Mar                     N                    Ok           11:03 AM, 22nd Mar                     N                    I bought in at sale but in full price the product is available           11:04 AM, 22nd Mar                     N                    That was my concern           11:04 AM, 22nd Mar                   Reena                   Again, we apologies as we were not able to fulfill the order as you would have wished but I will request you to understand that we always have the best intentions for all our customers and want you to have the best experience possible with us.           11:08 AM, 22nd Mar                     N                    Ok           11:08 AM, 22nd Mar                   Reena                   Please let us know if we can assist you any other queries.           11:09 AM, 22nd Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           11:10 AM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5907293