Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 19:52:25 +0000

Hi Reena kumari,  The customer has responded to the ticket.    Ticket comment <div dir="ltr">
<div></div>
<div style="">
<div dir="ltr">Hello,</div>
<div dir="ltr">Thank you for your help </div>
<div dir="ltr">But where can i find the voucher?</div>
<div dir="ltr">I checked the application there is nothing. </div>
<div id="ms-outlook-mobile-signature">
<div dir="ltr">
<br>
</div>
Sent from <a href="https://aka.ms/o0ukef" style="" rel="noreferrer">Outlook for iOS</a>
</div>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, March 21, 2023 1:08:23 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5869042] -
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi, Lamees <br>
<br>
Thank you for reaching out to Centrepoint and giving us the opportunity to help you.<br>
<br>
We sincerely apologize for the inconvenience caused to you.<br>
<br>
We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: 1716563392 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in
 this case, as we can the payment was captured again and a new order was placed successfully which is: 1716563416.<br>
<br>
The payment has been captured only once from your account which is for the new successfully placed order.<br>
<br>
We would like to inform you as per checking the order ID: 1716563416 it shows that your order is marked as not picked and shipped back to our warehouse on 3/16/23.<br>
<br>
Regarding your refund has been processed in your refund voucher worth of OMR <span dir="ltr" style="white-space:pre">
</span>7.36 instantly.<br>
<br>
If you still wish to buy kindly please reorder the item again.<br>
<br>
Thank you,<br>
Centrepoint Support Team</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5869042