Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 14:34:55 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello sorry for not answering           06:22 PM, 21st Mar                     User                    this is the order number 8421032323           06:22 PM, 21st Mar                   Md                   We request you to please confirm if this is your correct mobile number 96566808348, So we can assist you further.           06:29 PM, 21st Mar                   Reena                   Good Evening Dear Customer, Thank you for contacting us. This is Reena, I will be happy to assist you.           06:29 PM, 21st Mar                   Reena                   It will just take a moment to check the details for you.           06:30 PM, 21st Mar                   Reena                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:  8421030990 was 
 not placed successfully.           06:30 PM, 21st Mar                   Reena                   Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 8421032323.           06:31 PM, 21st Mar                   Reena                   The payment has been captured only once from your account which is for the new successfully placed order.           06:31 PM, 21st Mar                   Reena                   We would like to inform you that your order has been shipped now. They are closely working on your package to get it delivered to you as soon as possible.           06:32 PM, 21st Mar                   Reena                   You can track your order by following https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP0321230008880 with tracking id FP0321230008880           06:32 PM, 21st Mar     
               Reena                   If you do not receive your order till 10 pm, please do let us know. We will do the needful.           06:32 PM, 21st Mar                   Reena                   Please let us know if we can assist you any other queries.           06:33 PM, 21st Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Homecentre.   Have a wonderful day.           06:33 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5904626