Subject: Note Added - [#5790850] Baby Prom complaint.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 13:39:31 +0000 (UTC)

Hi ,    Nermin Shehadeh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5790850    Subject:  Baby Prom complaint.   Requester: Umernicce    Note Content:   <div class="WordSection1">
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<span lang="EN" style="color:#202124">Tomorrow our delivery team will visit the customer home to check the item</span><span style="color:#202124">.</span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Babyshop
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>COD Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, March 21, 2023 3:28 PM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Babyshop Home Delivery &lt;[email-masked]&gt;; Anand Nukala &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ankkur Gupta &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5790850] - Baby Prom complaint.</div>
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<div class="MsoNormal">Hi <a id="OWAAM4A71CCDFE5C84064819D3DE755FE7B28" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop Home Delivery</span></a>,</div>
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<div class="MsoNormal">Please assist with the below issue.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 21, 2023 10:01 AM<br>
<b>To:</b> Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Anand Nukala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5790850] - Baby Prom complaint.</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team <br>
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With reference to 9415357639 the item is not working fine kindly assist us what we can do.<br>
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Date :   Feb 19, 2023 <br>
Order ID : 9415357639<br>
Item : Joie Muze LX Sea Green Travel System with Multi-Position Reclining Seat (Upto 3 years)<br>
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The customer reported that she purchased the Joi Muze LX Baby Prom a few days ago and has had this issue from day one. There is some play in the handle of the cart when she lifts it; it has a small gap and then it lifts the cart.<br>
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Also, the tires are producing a friction sound while on the move.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 20 Mar at 11:36 AM
<span class="separator">, Nermin Shehadeh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Delivery it’s done on 20-feb-23.</span></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Sunil kumar</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Babyshop
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span lang="FR" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, March 18, 2023 5:00 PM<br>
<b>To:</b> Anand Nukala &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop Home Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5790850] - Baby Prom complaint.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly check the update.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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With reference to  "<br>
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Date :   Feb 19, 2023 <br>
Order ID : 9415357639<br>
Item : Joie Muze LX Sea Green Travel System with Multi-Position Reclining Seat (Upto 3 years)</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">The customer reported that she purchased the Joi Muze LX Baby Prom a few days ago and has had this issue from day one. There is some play in the handle of the cart when
 she lifts it; it has a small gap and then it lifts the cart.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Also, the tires are producing a friction sound while on the move.</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Reena</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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