Subject: New Reply Received - Fwd: Delivery Status Notification (Failure)
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 13:34:19 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Fwd: Delivery Status Notification (Failure)  Ticket comment <div dir="ltr">Hello <div><br></div>
<div>Thank you for your response. We dont have the box anymore. Husband left the box in the garage and someone took it. Kindly send a box for the collection. Thank you</div>
<div>Eugenia</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Mar 21, 2023 at 3:52 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Eugenia,<br><br>
</div>
<div>Thank you for reaching out to Babyshop and giving us the opportunity to help you.</div>
<div><br></div>
<div>We sincerely apologize with the issue of return and really sorry if we’ve taken longer than usual to get back to you.</div>
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<div>We would like to inform you that a return request has been created for order No. 9415718013 on 19/03/2023, and the collection will be processed by the transportation partner, LMG within 2 to 5 working days. <br><br>In the event that the returns are not received by the transport partner LMG within the specified time, please contact us again in order to serve you to the fullest.<br><br>You can also track the return request via the LMG website <a href="https://rb.gy/pmob9w" rel="noreferrer" target="_blank">https://rb.gy/pmob9w</a> through the tracking number RP032123003156.</div>
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<div>We also would like to inform you that your product will take 2 - 3 business days to reach our warehouse after successful pickup and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund of amount AED 524 will be done, it may take upto 7-14 days to reflect in your original payment method.</div>
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<div>Kindly accept our full apologies again for the late response and to resolve your issue. Also note that the replacement was not available hence as per the approval from the concerned team we created the return request.</div>
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<br>Thank you for your understanding and cooperation with us.<br><br>Do not hesitate to contact us if you have any inquiries.</div>
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<div>Thank You,</div>
</div>
<div dir="ltr">Babyshop Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5785082