Subject: Ticket Assigned - Conversation with M
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 13:17:03 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with M M                    Hello           04:50 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:50 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:50 PM, 21st Mar                     M                    Team           04:50 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           04:50 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:50 PM, 21st Mar                     M                    1           04:51 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello M , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:51 PM, 21st Mar                     M                    1           04:51 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:51 PM, 21st Mar                     M                    9420859252           04:51 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032023001864    You can also easily track your order from My Account > Order History.             04:51 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:51 PM, 21st Mar                     M                    2           04:52 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:52 PM, 21st Mar                     M                    1           04:52 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:52 PM, 21st Mar                     M                    [email-masked]           04:52 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:52 PM, 21st Mar                   Reena                   Good Evening Dear Customer, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           04:58 PM, 21st Mar                     M                    Hi Reena           04:58 PM, 21st Mar                     M                    I am expecting the order today           04:58 PM, 21st Mar                     M                    But no one from your team is successful in assistance           04:58 PM, 21st Mar                     M                    I am awaiting in office           04:58 PM, 21st Mar                     M                    The order is out for delivery           04:59 PM, 21st Mar                     M                    And the guy hasn't called yet           04:59 PM, 21st Mar                     M                    Will this be todya           04:59 PM, 21st Mar                     M                    A very unsatisfied customer experience           04:59 PM, 21st Mar                     M                    Now the delivery will not even call me           04:59 PM, 21st Mar                     M                    And will state delivery attempt failed           05:00 PM, 21st Mar                     M                    I am travelling and this highly inconvenient           05:00 PM, 21st Mar                   Reena                   We see that you are contacting us regarding the order id 9420859252           05:03 PM, 21st Mar                   Reena                   Please accept our full apologies we see that your order has been delayed by 1 day.           05:03 PM, 21st Mar                     M                    When is it expected           05:04 PM, 21st Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           05:04 PM, 21st Mar                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           05:04 PM, 21st Mar                     M                    I have been hearing this since morning           05:04 PM, 21st Mar                     M                    Can I have it delivered to Burjuman Centre point           05:05 PM, 21st Mar                     M                    I don't mind it collecting           05:05 PM, 21st Mar                     M                    Rather delay like this           05:05 PM, 21st Mar                     M                    Please           05:05 PM, 21st Mar                   Reena                   We have checked you have placed your order as a click and collect and we are sorry to inform you that as per our policy we won't be able to change your delivery mode once the order has been placed successfully.           05:07 PM, 21st Mar                     M                    It's click and collect or delivery           05:08 PM, 21st Mar                     M                    Are you confused           05:08 PM, 21st Mar                     M                             05:10 PM, 21st Mar                   Reena                   We would like to inform you that you have placed your order as home delivery as per the our policy we won't be able to change your delivery mode to store pick up once the order has been placed successfully.           05:11 PM, 21st Mar                     M                    Can you let me know when I can expect           05:11 PM, 21st Mar                     M                    This delivery           05:11 PM, 21st Mar                     M                    I am travelling tomorrow           05:12 PM, 21st Mar                     M                    And cannot be leaving this           05:12 PM, 21st Mar                     M                    I have a new born along with me           05:12 PM, 21st Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           05:12 PM, 21st Mar                   Reena                   Please allow us some time to do a needful and we will update you by e-mail.           05:13 PM, 21st Mar                     M                    Ohk           05:13 PM, 21st Mar                   Reena                   Please let us know if we can assist you any other queries.           05:15 PM, 21st Mar                     M                    I will wait for an           05:15 PM, 21st Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           05:16 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5904180