Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 12:29:16 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi dear I ve bought  online a sleep lounge which size is xL I need  to replace it with large .can you help me           04:11 PM, 21st Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Max. This is Reena, I will be happy to assist you.           04:13 PM, 21st Mar                   Reena                   We would request you to kindly share with us your order id.           04:16 PM, 21st Mar                     User                             04:17 PM, 21st Mar                     User                    My order id           04:17 PM, 21st Mar                     User                    2110248948 my order id           04:18 PM, 21st Mar                   Reena                   Thank you for sharing order id           04:19 PM, 21st Mar                   Reena                   It will just take a moment to check the details for you.           04:19 PM, 21st Mar                   Reena                   We understand that you wish to exchange 164467801 -  - Floral Print Nightdress with Cap Sleeve. Please know that in order to exchange the item.           04:23 PM, 21st Mar                   Reena                   You can return your Max product to a Max store, and use your cash refund or Credit Note to buy similar or new product right away.           04:23 PM, 21st Mar                   Reena                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           04:23 PM, 21st Mar                   Reena                   If you do not wish to visit the store, you can contact our customer support team on 0020-225878188 to make a return and to be notified of the refund amount based on our return policy. You can also drop off your return to any Max store across the Egypt.           04:24 PM, 21st Mar                   Reena                   Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the Egypt.           04:24 PM, 21st Mar                   Reena                   Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           04:25 PM, 21st Mar                   Reena                   ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           04:25 PM, 21st Mar                   Reena                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           04:25 PM, 21st Mar                   Reena                   Please let us know if we can assist you any other queries.           04:25 PM, 21st Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           04:28 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5903810