Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 11:43:45 +0000 (UTC)

Hi Reena kumari,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
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<div dir="ltr">Dear Team,</div>
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<div dir="ltr">Kindly refund total amount of the product and you Can send someone to take the product.</div>
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<div dir="ltr">As i will not use the product and i don’t need a damaged product.<span></span>
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<div dir="ltr">Please refund to same bank card</div>
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<div dir="ltr">Regards,</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, March 21, 2023 3:32:43 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5900431] - Returns
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<span style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">Hi
 Hessa,</span><br style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<br style="box-sizing:border-box; color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial">
<span style="color:rgb(24,50,71); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:start; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; text-decoration-style:initial; text-decoration-color:initial; display:inline!important; float:none">Thank
 you for reaching out to Splash.</span> </div>
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<div dir="ltr">We apologies for the inconvenience caused.<br>
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We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.</div>
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<div dir="ltr">We would like to inform you that we are offering you a voucher of amount AED 20 as a token of apology. You can use this amount to shop at Splash online store only in UAE. <br>
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We request you to please confirm your acceptance regarding the above compensation voucher so that we can get it created for you.<br>
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We’re here to build the best online shopping experience for you. <br>
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Feel free to get in touch with us for further assistance.<br>
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Thank You,<br>
Splash Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5900431