Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 11:41:44 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           03:02 PM, 21st Mar                     User                    I have made an order online today as a guest but using same number as my shukran card and it is not showing in the application nor was i sent an email with  tracking number           03:03 PM, 21st Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Homecentre. This is Reena, I will be happy to assist you.           03:03 PM, 21st Mar                     User                    this is the nessage i get on my phone and with the order number and my phone number is           03:04 PM, 21st Mar                     User                    67747732           03:04 PM, 21st Mar                     User                    could you add this purchase to my account so I can track it           03:05 PM, 21st Mar      
              Reena                   It will just take a moment to check the details for you.           03:09 PM, 21st Mar                   Reena                   We see that you did not link your shukran card yet.           03:14 PM, 21st Mar                   Reena                   Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only earn the points on your last purchase.           03:14 PM, 21st Mar                   Reena                   To link your Shukran card, please follow the below steps:   1- Log in your account.           03:14 PM, 21st Mar                   Reena                   2- Go to My account > Shukran > Link your account here. 3- Follow the provided steps on the webpage           03:14 PM, 21st Mar                     User                    I am bot talking about earing the points what I am saying is that the purchase history is zero it is bot showing that i made a pur
 chase with this same number           03:15 PM, 21st Mar                     User                    and the card is linked already           03:17 PM, 21st Mar                   Reena                   We have checked from our end with e-mail id [email-masked] but we are unable to locate any shukran account with this e-mail id.           03:22 PM, 21st Mar                     User                    my email is           03:23 PM, 21st Mar                     User                    [email-masked]           03:23 PM, 21st Mar                   Reena                   We would like to inform you that you have placed your order by this e-mail id [email-masked] so you need link your account with same e-mail account           03:27 PM, 21st Mar                     User                    I tried to do so and sent passwrod to my account but it is not working and I never received an email to the same email           03:28 PM, 21st Mar                     User         
            that is why I am using a new one           03:29 PM, 21st Mar                   Reena                   We sincerely apologize for the inconvenience caused.           03:37 PM, 21st Mar                   Reena                   We would request you to kindly contact the shukran support team regarding this concern.           03:38 PM, 21st Mar                   Reena                   Please let us know if we can assist you any other queries.           03:38 PM, 21st Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Homecentre.   Have a wonderful day.           03:40 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5903497