Subject: Ticket Assigned - Conversation with halaalmansour
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 11:28:56 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with halaalmansour halaalmansour                    hello           02:59 PM, 21st Mar                     halaalmansour                    8418553709 this is my order number           03:00 PM, 21st Mar                     halaalmansour                    why is the amount not fully refunded?           03:01 PM, 21st Mar                     halaalmansour                    i cancelled it a long time and i am receiving the refunded amount in at different times           03:02 PM, 21st Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Homecentre. This is Reena, I will be happy to assist you.           03:03 PM, 21st Mar                     halaalmansour                    hello reena           03:05 PM, 21st Mar                     halaalmansour                    my order is not fully cancelled for some reason           03:06 PM, 21st Mar                     halaalmansour                    and i contacted home centre multiple times about this issue           03:06 PM, 21st Mar                     halaalmansour                    and i wanted the amount to be refunded because my order was supposed to arrive on the 11th of march and i still didn’t receive it           03:06 PM, 21st Mar                     halaalmansour                    so i cancelled it and wanted the amount to be refunded however i only received a refund for 2 of the items i ordered out of maybe 8 items and i don’t get why this is happening           03:07 PM, 21st Mar                   Reena                   It will just take a moment to check the details for you.           03:10 PM, 21st Mar                   Reena                   Thank you for your patience           03:16 PM, 21st Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           03:17 PM, 21st Mar                   Reena                   37.39.186.2           03:17 PM, 21st Mar                   Reena                   Sorry for the previous response. Please allow us some time to do a needful.           03:18 PM, 21st Mar                     halaalmansour                    thank you but please make sure you follow up because multiple please told me they “will escalate the query to the concern team” but i did not get anything back           03:18 PM, 21st Mar                     halaalmansour                    i am a loyal customer to home centre and i am very disappointed by this situation           03:19 PM, 21st Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           03:23 PM, 21st Mar                   Reena                   Please let us know if we can assist you any other queries.           03:23 PM, 21st Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Homecentre.   Have a wonderful day.           03:27 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5903401