Subject: Note Added - [#5853218] Wrong delivery - Order#9419468090
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 10:59:45 +0000

Hi ,    Manjit Gurung added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5853218    Subject:  Wrong delivery - Order#9419468090   Requester: Mdelmar.nv    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">As per below snap pictures we had dispatch below stock which is belongs to this order.
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<img width="404" height="317" style="width:4.2083in;height:3.302in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTM0MTU4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Fh2Qu-wAFeP2ycabd4M5k27-0BHhyhD6RZiW7Wjf3JY" data-id="2044015341581">
<img width="479" height="314" style="width:4.9895in;height:3.2708in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTM0MTU4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wimaoZUcOIEr655kw-WQGd8jG4gJUyy8C-Vxco8lgPU" data-id="2044015341582">
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<div class="MsoNormal"><b>Thanks &amp; Regards,</b></div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>Manjit Gurung</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark Group, UAE - RDC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Direct : +9714 899 3526
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +971509801829</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<div>From: Ravi Sankar Podiyattillam &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, March 19, 2023 7:44 PM<br>
<b>To:</b> Manjit Gurung &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#5853218] - Wrong delivery - Order#9419468090</div>
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<div class="MsoNormal">Pls check and reply</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|
</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FF9900'>|
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +97150 2422178
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
</span><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, March 18, 2023 10:36 AM<br>
<b>To:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5853218] - Wrong delivery - Order#9419468090</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-GB" style="font-family:-apple-system">Hi Team,</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-GB" style="font-family:-apple-system">Problem Statement:  Wrong item delivered</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-GB" style="font-family:-apple-system">Order Date : Mar 14, 2023</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-GB" style="font-family:-apple-system">Order ID: 9419468090</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-GB" style="font-family:-apple-system">Tracking ID: ​FP031423003219</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-family:-apple-system">Item ID: 164434228 - Joie i-Spin Safe™ - Deep Sea (Up to 4 years)</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-GB" style="font-family:-apple-system">Assistance Required: Need help on urgent basis.</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-GB" style="font-family:-apple-system">Issue Description: Customer has received wrong item kindly check and let us know if return or exchange can be done.</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span lang="EN-GB" style="font-family:-apple-system">Kindly look into the issue and assist in further course of action.</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-family:-apple-system">Regards,</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-family:-apple-system">Reena</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5853218:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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