Subject: Note Added - [#5785082] Fwd: Delivery Status Notification (Failure)
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 09:55:54 +0000

Hi ,    Ravi Sankar Podiyattillam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5785082    Subject:  Fwd: Delivery Status Notification (Failure)   Requester: Eugenia Santamaria-Kane    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Pls do the return .</div>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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<div>From: Babyshop &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, March 21, 2023 1:29 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;[email-masked]&gt;; Christopher Kumar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Ankkur Gupta &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Manjit Gurung &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5785082] - Fwd: Delivery Status Notification (Failure)</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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The customer had already shared the same video regarding the issue she is having regarding the product.<br>
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The customer had bought this product for her 6 month baby and the chair is sliding down which is unsafe for the baby according to the customer.<br>
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Kindly check the attached video and assist us on this issue.<br>
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Regards,<br>
Samradh</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sat, 18 Mar at 1:17 PM
<span class="separator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement:  Return Approval<br>
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Order Date : Feb 21, 2023<br>
Order ID: 9415718013<br>
Tracking ID: FP022223000941<br>
Assistance Required: Kindly check if we can arrange a return and refund for this customer.<br>
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item: 161758953 -- Joie Mimzy Spin 3-in-1 High Chair<br>
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Issue Description:  Customer is reporting that "I bought on the 21 Feb but just assembled it to start using it two days ago as my baby is turning 6 months today. The cover of the high chair slides down and it is not safe for the baby while eating or just sitting
 without the breakfast tray. I wish to return it and get my money back please."<br>
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Kindly check the video which customer has shared and she is saying that it is unsafe for her baby. Is it possible to accept the return of this item at this time or we should go ahead and let the customer know we would not be able to accept the return.<br>
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Regards,<br>
Samradh</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5785082:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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Attachments :
1. <a href='https://helpae.babyshopstores.com/helpdesk/attachments/2044015337083'>IMG_0737.MOV</a>