Subject: Ticket Assigned - Conversation with Neha
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 09:27:50 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Neha Neha                    Hi           01:11 PM, 21st Mar                   Reena                   Good Afternoon Neha, Thank you for contacting Max. This is Reena, I will be happy to assist you.           01:12 PM, 21st Mar                     Neha                    Good Afternoon           01:13 PM, 21st Mar                     Neha                    I would like to know the status of my last order           01:13 PM, 21st Mar                     Neha                             01:13 PM, 21st Mar                     Neha                    Havent received any updates via sms yet           01:14 PM, 21st Mar                   Reena                   We see that you are contacting us regarding the order id 9420510689           01:16 PM, 21st Mar                     Neha                    Yes           01:16 PM, 21st Mar                   Reena        
            Please accept our full apologies we see that your order has been delayed by 2 days           01:18 PM, 21st Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           01:18 PM, 21st Mar                   Reena                   Please allow us some time to do a needful and we will update you by e-mail.           01:19 PM, 21st Mar                     Neha                    Will I get updates via sms?           01:20 PM, 21st Mar                     Neha                    My email address associated with Max account isnt working           01:21 PM, 21st Mar                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           01:21 PM, 21st Mar                   Reena                   Please let us know if we can assist you any oth
 er queries.           01:25 PM, 21st Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           01:27 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5902539