Subject: Ticket Assigned - Conversation with Yashvi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 09:14:20 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Yashvi Yashvi                    Hi           12:24 PM, 21st Mar                   Reena                   Good Afternoon Yashvi, Thank you for contacting Babyshop. This is Reena, How may I assist you today?           12:25 PM, 21st Mar                     Yashvi                    Hi Reena           12:26 PM, 21st Mar                     Yashvi                    I had a word with your colleague           12:26 PM, 21st Mar                     Yashvi                    And I have registered a complaint with Dubai Consumer Court           12:26 PM, 21st Mar                     Yashvi                    And she assured that someone will get in touch and resolve the issue           12:27 PM, 21st Mar                     Yashvi                    But so far no one called           12:27 PM, 21st Mar                   Reena                   We see that you are c
 ontacting us regarding the order id 9406137089           12:30 PM, 21st Mar                     Yashvi                    No           12:30 PM, 21st Mar                     Yashvi                    9420492009           12:30 PM, 21st Mar                     Yashvi                    The above mentioned order number           12:34 PM, 21st Mar                   Reena                   We sincerely apologize for the inconvenience caused.           12:37 PM, 21st Mar                   Reena                   We would request you to kindly elaborate your concern           12:37 PM, 21st Mar                     Yashvi                    And this issue has been escalated under the complaint ID 5871993           12:37 PM, 21st Mar                     Yashvi                    I have also made a complaint to Dubai Consumer Court as well           12:40 PM, 21st Mar                     Yashvi                    For which i have forwarded the complaint number and other details already     
       12:40 PM, 21st Mar                     Yashvi                    We will forward your query to the team who is in charge of the assembly and will be in touch with you asap to assist you in resolving this concern.           12:41 PM, 21st Mar                     Yashvi                    We request you to please allow us some time so we can work on this and do the needful.           12:41 PM, 21st Mar                     Yashvi                    Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           12:41 PM, 21st Mar                     Yashvi                    Please note that we will get in touch with you through your email           12:41 PM, 21st Mar                     Yashvi                    But i haven't received any email so far           12:41 PM, 21st Mar                   Reena                   We have checked from our end and we see that we have forwarded your query to the concerned team and will 
 be in touch with you asap to assist you in resolving this concern.           12:41 PM, 21st Mar                     Yashvi                    They said 24-48 hours           12:42 PM, 21st Mar                     Yashvi                    And its now 49.5 hours           12:42 PM, 21st Mar                   Reena                   Please give us some time, because the issue has been escalated to the concerned team, and they will try their best to help you properly.           12:42 PM, 21st Mar                   Reena                   We will update you by e-mail           12:42 PM, 21st Mar                     Yashvi                    Can i get an email as assuring statement that you guys are actually working on it           12:43 PM, 21st Mar                   Reena                   We would like to inform you that your issue has been escalated under this complaint id 5871993           12:48 PM, 21st Mar                     Yashvi                    Hehe?           12:48 PM, 21s
 t Mar                     Yashvi                    That even i know           12:48 PM, 21st Mar                     Yashvi                    Whats new           12:48 PM, 21st Mar                     Yashvi                    I told you so           12:49 PM, 21st Mar                   Reena                   Please allow us some time to do needful and we will let you know the update in your e-mail id.           12:52 PM, 21st Mar                     Yashvi                    Its been 3 days           12:52 PM, 21st Mar                     Yashvi                    I raised this on March 19           12:52 PM, 21st Mar                     Yashvi                    And today its March 21           12:52 PM, 21st Mar                     Yashvi                    Can you pls send an email now that you guys are working towards it           12:53 PM, 21st Mar                     Yashvi                    As i need this as evidence as i have filed a complaint           12:53 PM, 21st M
 ar                     Yashvi                             12:54 PM, 21st Mar                     Yashvi                             12:54 PM, 21st Mar                     Yashvi                             12:54 PM, 21st Mar                     Yashvi                             12:54 PM, 21st Mar                     Yashvi                             12:54 PM, 21st Mar                     Yashvi                    So that i can attach here all the evidence           12:54 PM, 21st Mar                     Yashvi                    That i have contacted you guys several times via call or whats app and also at centerpoint center as well           12:55 PM, 21st Mar                   Reena                   We sincerely apologize for the inconvenience caused.           01:02 PM, 21st Mar                   Reena                   We understand that this would be really frustrating for you, kindly note that our team is working to resolve your issue and will get back to you as soon as pos
 sible.           01:02 PM, 21st Mar                     Yashvi                    Its a stroller and i have already health concerns thats the reason placed order online           01:02 PM, 21st Mar                     Yashvi                    After checking with your team regarding assembling services           01:03 PM, 21st Mar                     Yashvi                    Once they confirmed then i placed an order           01:03 PM, 21st Mar                     Yashvi                    Now due to health concerns i cant assemble           01:05 PM, 21st Mar                     Yashvi                    And just for this small concern such a big follow up           01:05 PM, 21st Mar                   Reena                   We would request you to please confirm with us if you want us to arrange a call from concern team.           01:07 PM, 21st Mar                     Yashvi                    Yes pls           01:07 PM, 21st Mar                     Yashvi                    I
 nstead of call           01:07 PM, 21st Mar                     Yashvi                    I would need the person to visit n resolve this concern           01:08 PM, 21st Mar                     Yashvi                    By fixing it           01:08 PM, 21st Mar                   Reena                   We are following up with the relevant team and we will ask them to expedite process Our team is working on it. Once we will get any update we will get back to you.           01:10 PM, 21st Mar                   Reena                   Please let us know if we can assist you any other queries.           01:11 PM, 21st Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Babyshop.   Have a wonderful day.           01:13 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5902457