Subject: Ticket Assigned - Conversation with AQEEL
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 09:00:26 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with AQEEL AQEEL                    Hi           12:23 PM, 21st Mar                     AQEEL                    Still waiting for the reply from your side           12:23 PM, 21st Mar                   Reena                   Good Afternoon Aqeel, Thank you for contacting Max. This is Reena, How may I assist you today?           12:26 PM, 21st Mar                   Reena                   Hi, I'm not getting a response from you. Are we still connected?           12:28 PM, 21st Mar                   Reena                   Aqeel, I have not received a response from you still, please confirm if we are still connected?           12:33 PM, 21st Mar                   Reena                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with Max in case of any unanswered query.           12:36 PM, 21st Mar 
                     AQEEL                    Hi           12:37 PM, 21st Mar                     AQEEL                    I made a complaint about my AED 46.80 is missing from my app           12:38 PM, 21st Mar                     AQEEL                             12:38 PM, 21st Mar                     AQEEL                    We talk on this on Friday as well           12:38 PM, 21st Mar                     AQEEL                    But still not received back and even no one call me regarding this           12:39 PM, 21st Mar                   Reena                   It will just take a moment to check the details for you.           12:42 PM, 21st Mar                     AQEEL                    Okay           12:43 PM, 21st Mar                   Reena                   We sincerely apologize for the inconvenience caused           12:44 PM, 21st Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assis
 t you in resolving this concern.           12:44 PM, 21st Mar                   Reena                   Please allow us some time to do a needful and we will update you by e-mail.           12:45 PM, 21st Mar                     AQEEL                    Sure           12:45 PM, 21st Mar                     AQEEL                    Please do the needful           12:45 PM, 21st Mar                     AQEEL                    I want to buy online items. Its in my cart           12:45 PM, 21st Mar                     AQEEL                    MY EMAIL ID IS           12:45 PM, 21st Mar                     AQEEL                    [email-masked]           12:46 PM, 21st Mar                     AQEEL                    Waiting for the response           12:46 PM, 21st Mar                   Reena                   Please be assured that all the necessary actions will be taken to get this issue sorted as soon as possible.           12:50 PM, 21st Mar                   Reena          
          Please let us know if we can assist you any other queries.           12:51 PM, 21st Mar                     AQEEL                    Nothing           12:52 PM, 21st Mar                     AQEEL                    Please help me regarding the above           12:53 PM, 21st Mar                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           12:56 PM, 21st Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           12:56 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5902356