Subject: Ticket Assigned - Conversation with .
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 08:38:26 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Hi           12:23 PM, 21st Mar                     .                    I have an order I received today           12:24 PM, 21st Mar                     .                    I want to change it because the size is small           12:24 PM, 21st Mar                   Reena                   Good Afternoon Dear Customer, Thank you for contacting Babyshop. This is Reena, How may I assist you today?           12:25 PM, 21st Mar                     .                    I have an order I received today           12:25 PM, 21st Mar                     .                    I want to change it because the size is small           12:26 PM, 21st Mar                   Reena                   We see that you are contacting us regarding the order id 9420646514           12:27 PM, 21st Mar                     .                    Yes           12:28 PM, 21st Mar                   Reena                   We understand that you wish to exchange your item. Please know that in order to exchange the item.           12:30 PM, 21st Mar                   Reena                   You can return your Babyshop product to a Babyshop/Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           12:31 PM, 21st Mar                   Reena                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           12:31 PM, 21st Mar                   Reena                   If you do not wish to visit the store, you can contact our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy. You can also drop off your return to any Babyshop/Centrepoint store across the UAE.           12:31 PM, 21st Mar                   Reena                   You can also visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Babyshop/Centrepoint store in the UAE.           12:32 PM, 21st Mar                   Reena                   ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.           12:32 PM, 21st Mar                   Reena                   ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund.           12:32 PM, 21st Mar                   Reena                   It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           12:32 PM, 21st Mar                   Reena                   Please let us know if we can assist you any other queries.           12:32 PM, 21st Mar                     .                    Thank you           12:33 PM, 21st Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Babyshop.   Have a wonderful day.           12:36 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5902201