Subject: Ticket Assigned - Conversation with Mareena Thomas
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 08:22:01 +0000 (UTC)

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mareena Thomas Mareena Thomas                    hi           11:51 AM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:51 AM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello Mareena Thomas , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:51 AM, 21st Mar                     Mareena Thomas                    2           11:52 AM, 21st Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:52 AM, 21st Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:52 AM, 21st Mar                     Mareena Thomas                    2           11:52 AM, 21st Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:52 AM, 21st Mar                     Mareena Thomas                    1           11:53 AM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:53 AM, 21st Mar                     Mareena Thomas                    [email-masked]           11:53 AM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:53 AM, 21st Mar                     Mareena Thomas                    okay           11:53 AM, 21st Mar                   Reena                   Good Afternoon Mareena, Thank you for contacting Centrepoint. This is Reena, I will be happy to assist you.           11:56 AM, 21st Mar                     Mareena Thomas                    i requested return for Order#9417084932           11:58 AM, 21st Mar                   Reena                   It will just take a moment to check the details for you.           11:58 AM, 21st Mar                   Reena                   Thank you for your patience           12:03 PM, 21st Mar                   Reena                   We sincerely apologize for the inconvenience caused.           12:03 PM, 21st Mar                   Reena                   We will escalate your query to the concern team and will be in touch with you asap to assist you in resolving this concern.           12:03 PM, 21st Mar                   Reena                   Please allow us some time to do a needful.           12:03 PM, 21st Mar                     Mareena Thomas                    okay           12:05 PM, 21st Mar                   Reena                   Please let us know if we can assist you any other queries.           12:09 PM, 21st Mar                     Mareena Thomas                    tell me the solution for this           12:10 PM, 21st Mar                     Mareena Thomas                    when they will collect the return ?           12:10 PM, 21st Mar                   Reena                   As the issue has been escalated to the concern team our team is working to resolve your issue and will get back to you as soon as possible.           12:15 PM, 21st Mar                   Reena                   We will update you by e-mail.           12:15 PM, 21st Mar                   Reena                   Please let us know if we can assist you any other queries.           12:15 PM, 21st Mar                     Mareena Thomas                    okay           12:16 PM, 21st Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.    Have a wonderful day.           12:19 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5902130