Subject: Ticket Assigned - Conversation with Ashik Mathews
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 05:46:43 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ashik Mathews Ashik Mathews                    Hi           09:34 AM, 21st Mar                     Ashik Mathews                    Hi           09:36 AM, 21st Mar                     Ashik Mathews                    Helo           09:37 AM, 21st Mar                   Reena                   Good Morning Ashik, Thank you for contacting Max. This is Reena, How may I assist you today?           09:38 AM, 21st Mar                     Ashik Mathews                    I had ordered 3 tshirt last day. Without knowledge 1 item is cancelled.  I had payed for the 3 items.  Can you resolve this issue           09:39 AM, 21st Mar                   Reena                   It will just take a moment to check the details for you.           09:39 AM, 21st Mar                     Ashik Mathews                    Ok           09:40 AM, 21st Mar                   Reena                   We see that you are contacting us regarding the order id 9420818348           09:40 AM, 21st Mar                   Reena                   We are really sorry that we were not able to ship the item that you wanted. However, please know that whenever you place an order with us, we send all the items to our quality team to check.           09:41 AM, 21st Mar                     Ashik Mathews                    Yes           09:41 AM, 21st Mar                   Reena                   During the check we found out that this item was not in a good condition to be send out to you and since it was the last piece in the stock.           09:41 AM, 21st Mar                   Reena                   We had to cancel the item from the order and refund you to ensure we are not sending any faulty items.           09:41 AM, 21st Mar                   Reena                   Please know that we do not want you to experience anything but excellence and this is the reason why we were unable to ship this item to you.           09:41 AM, 21st Mar                   Reena                   Since the warehouse team did the check, they sent you the notification as well to make sure you are aware of each and every thing that is happening with you order.           09:41 AM, 21st Mar                     Ashik Mathews                    Ok But the refund haven't been processed or I didn't even get any messages on it.           09:42 AM, 21st Mar                   Reena                   In regards to your refund, we have initiated a refund of AED 24.15 into your original payment mode.           09:42 AM, 21st Mar                   Reena                   Note: Credit/Debit card issuing banks may take up to 7-14 working days to process the transaction in some cases.           09:43 AM, 21st Mar                     Ashik Mathews                    ??‍♂️hm           09:43 AM, 21st Mar                   Reena                   We would like to inform you that we have processed the refund of amount AED 5.8433 in your my credit wallet.           09:44 AM, 21st Mar                   Reena                   Again, we apologies as we were not able to fulfill the order as you would have wished but I will request you to understand that we always have the best intentions for all our customers and want you to have the best experience possible with us.           09:44 AM, 21st Mar                     Ashik Mathews                    Ok           09:44 AM, 21st Mar                   Reena                   Please let us know if we can assist you any other queries.           09:45 AM, 21st Mar                     Ashik Mathews                    Nothing else           09:45 AM, 21st Mar                     Ashik Mathews                    Thank you           09:45 AM, 21st Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Max.   Have a wonderful day.           09:46 AM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5901381