Subject: Ticket Assigned - Conversation with Marwa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 12:43:12 +0000

Hi Reena kumari,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marwa Marwa                    I just added again and it’s not shown it’s out of stock!           04:09 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:09 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Hello Marwa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:10 PM, 20th Mar                     Marwa                    1           04:10 PM, 20th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:10 PM, 20th Mar                     Marwa                    9420727133           04:10 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            04:10 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:10 PM, 20th Mar                     Marwa                    2           04:11 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:11 PM, 20th Mar                     Marwa                    1           04:11 PM, 20th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:11 PM, 20th Mar                     Marwa                    [email-masked]           04:15 PM, 20th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:15 PM, 20th Mar                   Reena                   Good Afternoon Marwa, Thank you for contacting us. This is Reena, How may I assist you today?           04:25 PM, 20th Mar                     Marwa                             04:26 PM, 20th Mar                     Marwa                    Hi reena why this item was canceled?           04:26 PM, 20th Mar                   Reena                   It will just take a moment to check the details for you.           04:29 PM, 20th Mar                   Reena                   We are really sorry that we were not able to ship the item that you wanted. However, please know that whenever you place an order with us, we send all the items to our quality team to check.           04:33 PM, 20th Mar                   Reena                   During the check we found out that this item was not in a good condition to be send out to you and since it was the last piece in the stock, we had to cancel the item from the order and refund you to ensure we are not sending any faulty items.           04:33 PM, 20th Mar                   Reena                   Please know that we do not want you to experience anything but excellence and this is the reason why we were unable to ship this item to you.           04:34 PM, 20th Mar                   Reena                   Since the warehouse team did the check, they sent you the notification as well to make sure you are aware of each and every thing that is happening with you order.           04:34 PM, 20th Mar                   Reena                   Again, we apologies as we were not able to fulfill the order as you would have wished but I will request you to understand that we always have the best intentions for all our customers and want you to have the best experience possible with us.           04:34 PM, 20th Mar                     Marwa                    I didn’t receive a notification           04:34 PM, 20th Mar                     Marwa                    And i added to the card its there           04:35 PM, 20th Mar                     Marwa                    Not out of stock?!           04:35 PM, 20th Mar                     Marwa                    And it’s not last piece shown           04:35 PM, 20th Mar                   Reena                   ​We understand there is one item in stock visible on website but please know that the website has not been updated yet.           04:38 PM, 20th Mar                   Reena                   We have raised it to the technical team to update the same. We would request you to wait for couple of days for the item to be restocked so that you can get a fresh piece.           04:38 PM, 20th Mar                   Reena                   Please let us know if we can assist you any other queries.           04:39 PM, 20th Mar                     Marwa                    Thanks           04:39 PM, 20th Mar                   Reena                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.   Have a wonderful day.           04:42 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5898358